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Providence Health & Services Financial Counselor - Clinic in Portland, Oregon


Providence St. Joseph Health is calling a Financial Counselor to our location in Portland, OR.

We are seeking a Financial Counselor who will screen in-house and discharged patients for any government programs to include Medicaid and SSI. Collect patient information to submit Medicaid and SSI applications to the State. Perform in-room and telephone collections to help resolve prior and current account balances. Assist patients in filling out financial assistance applications. Perform customer service for walk-ins who are needing information, make payments and ask for financial assistance applications.

All information is gathered while adhering to regulation and compliance requirements and guideslines and is documented timely and accurately.

The incumbent performs all duties in a manner that promotes the PJSH mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organizations.

In this position you will:

  • Strives to collect payment in full.

  • Counsels patients for suitable payment arrangements.

  • Assists patients with any financial related question and offers financial assistance as needed.

  • Screens patients for potential Medicaid coverage and/or SSI.

  • Monitors inpatient days utilized for Medicaid and Medicare patients due to benefit periods.

  • Handles customer complaints in an effective manner.

  • Identify and alert a member of the management staff of any situation that may negatively impact the well being of the patient, department operations, public relations, or the hospital's integrity.


Required qualifications for this position include:

  • High School Diploma or GED.

  • 1 year customer Service experience.

Preferred qualifications for this position include:

  • Associate Degree in Healthcare or Business Administration.

  • Coursework/Training: Some college level coursework, in Medical Terminology or Medical Assistant or equivalent education/experience.

  • Third party follow-up, government follow-up, patient collections, account resolution, billing, and/or cash applications.

  • 2 years patient accounting experience in a physician office, hospital, or medical collections.

  • Medical Business Office experience in a physician office or hospital.

  • 1 year knowledge of Epic applications.

  • BLS - Basic Life Support upon hire.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Portland

Req ID: 302513