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Providence Health & Services Eligibility, Referral Specialist/Information, Referral Specialist in Portland, Oregon


Providence is calling a Information, Referral Specialist - Elderplace Marketing and Business Development (1.0 FTE, Days) to Providence Office Park Portland in Portland, OR

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

We are seeking a Information, Referral Specialist - Elderplace Marketing and Business Development that will provide a variety of administrative, secretarial, and clerical support services for the Intake & Enrollment and Marketing staff. Serves as the initial contact for information and referral phone calls, providing information about the ElderPlace program and making internal and external referrals as appropriate.

In this position you will have the following responsibilities:

  • Provide secretarial and clerical support to the Intake & Enrollment Supervisor, Intake & Enrollment Specialists and Marketing staff

  • Provides and mails out information about the ElderPlace program as needed. Making internal and external referrals as appropriate

  • Acting as initial screener, when appropriate, to determine a person's eligibility to the program

  • Manage Marketing inventory; including working with PPMC print shop on the printing of various forms, booklets and miscellaneous marketing materials

  • Be responsible for maintaining mailing lists and databases for the program including data entry and running reports as needed

  • Maintain databases of Adult Foster Homes vacancies, ElderPlace Supported Housing vacancies, and the Supported Housing Waiting List; including receiving calls, gathering appropriate information, inputting data, and updating as necessary

  • Utilize computer databases and manual systems to retrieve and analyze information & enrollment data. Create and format database reports as needed

  • Prepare, assemble and maintain information packets and marketing materials and assist with marketing events and mailings. Coordinate assembly projects with PPMC volunteer staff as needed

  • Copy, collate, and distribute materials as needed


Required qualifications for this position include:

  • Three (3) years of experience in an administrative and/or progressively responsible secretarial position

Preferred qualifications for this position include:

  • Experience with triaging information and referral calls

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Oregon-Portland

Req ID: 309466