Providence Health & Services Diagnostic Imaging Support Specialist in Portland, Oregon
Providence is calling an Diagnostic Imaging Support Specialist to the Diagnostic Imaging Administrative Support Department at Providence Portland Medical Center in Portland , OR. This is an on-call (0.0 FTE), variable shift position.
We are seeking a Diagnostic Imaging Support Specialist - Diagnostic Imaging Administrative Support who will assist and direct patients while retrieving, organizing and inputting digital images and/or exam information into our Electronic Medical Records System (EMS). The Diagnostic Imaging Support Specialist is responsible for all applicable software, and interacts with many departments, office staff, physicians and patients. The position requires extensive clerical, telephonic, and customer service skills.
In this position you will have the following responsibilities:
Understand and utilize all aspects of our Electronic Medical Record System, DI Tracker and the scheduling system
Verify patient's full legal name, spelling and date of birth and accurately inputs all required information into the Electronic Medical Records System
Obtain needed information from numerous sources including all medical floors, all referring physician offices, EMS, scheduling system and PACS
Answer phones, take messages and route calls appropriately
Courteously and professionally responds to multiple phone calls and requests that often occur simultaneously
Collect accurate information regarding imaging procedure scheduled, physician or patient special requirements and patient demographics to avoid duplicate errors and/or refers call to appropriate person / department
Communicate changes in imaging schedule to appropriate departments, i.e. SSU or other enterprise scheduling departments, i.e. CVL, Surgery, Lab and Pathology
Able to work through problematic situations and personal conflicts that may arise during the workday in a positive and productive manner
Required qualifications for this position includes:
High School Diploma -OR- GED
Basic medical terminology course, -OR- completed within six (6) months of hire
Current American Heart Association Healthcare Provider (AHA-BLS) certification and other competencies, or completed with one (1) month of hire
Proficiency in the use of computers and other office equipment (e.g., fax and copy machine)
Proficiency in data processing and Microsoft Office software
Preferred qualifications for this position includes:
Associate's Degree in the medical field -OR-
One (1) year medical and/or clerical experience -OR-
Successful completion of a Providence Internship
College courses in intermediate medical terminology and physical anatomy -OR- knowledge obtained through work experience
Diagnostic Imaging experience
Electronic Medical Records System experience
Familiarity with electronic software and equipment (e.g., cd burner, film digitizer, document scanner)
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Radiology Technologist
Req ID: 291424