Providence Health & Services Central Refill Services Specialist in Portland, Oregon
Providence is calling Central Refill Services Specialist - Clinical Pharmacist (1.0 FTE, Rotating/Variable) to Providence Office Park Portland, OR.
We are seeking a Central Refill Services Specialist - Clinical Pharmacist which is a clinical position that will assist in all aspects of processing prescription refill authorization requests. Using established guidelines this role facilitates authorization of medication refills for clinic patients. This role plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmacies.
In this position you will have the following responsibilities:
Act as an agent of Providers, authorizes prescriptions refills within PMG protocol using the (EMR) while maintaining department level productivity and quality standards
Utilize multiple complex workflows to determine appropriate response to a wide variety of scenarios within various refill requests
Research medication-related patient health information
Process and triage requests in a timely manner
Provide clear and concise documentation within the medical record
Communicate with patients and/or patient representatives in a manner that is appropriate for age and level of understanding to purvey prescription information
Work collaboratively with physicians, pharmacists, and pharmacies and maintain updated process information
Effectively and appropriately respond to patients, pharmacies, pharmacists, and clinic staff
Respond to changes in workload schedule and re-prioritizes as necessary; continually uses time in a productive manner to meet workload demands including phone volume, incoming faxes, e-prescribing and patient/provider responses
Refer all questions of a clinical nature to a clinical pharmacist
Maintain updated program information
Report to the Supervisor/Manager any suggestions for positive changes or recommendations within the scope of the department function, and in view of existing policies and procedures
Required qualifications for this position includes:
High School Diploma -OR- GED
National Pharmacy Technician certification
Three (3) years experience as a Pharmacy Technician
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Pharmacy Technician
Req ID: 288185