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Providence Health & Services Account Resolution Specialist I in Portland, Oregon


Providence St. Joseph Health is calling an Account Resolution Specialist 1 to our location in Portland, OR.

We are seeking an Account Resolution Specialist 1 who will perform customer service and collection activities for multiple hospitals and clinics within PHS-Oregon region. This role serves as the first level representative in handling account resolution, with a focus on resolution of small dollar accounts.

In this position you will have the following responsibilities:

  • Work on inbound/outbound calls to customers to negotiate payment arrangements and set up payment plans.

  • Review key financial data to determine the patient's general financial situation and ability to pay for balances due.

  • Extract, review, and interpret billing statements, charge information, private or government insurance benefits, and other related information from multiple billing and documentation servers (for multiple hospitals, clinics and insurance companies) while resolving account balances.

  • Utilize solid judgment and adhere to all policies ensuring the protection of confidential information related to patient demographics, medical information, diagnosis codes, etc. according to both internal and Federal HIPAA regulations and guidelines.


Required qualifications for this position include:

  • 2 years Experience in customer service.

Preferred qualifications for this position include:

  • College coursework.

  • 2 years

  • Experience in customer service call center environment (health care preferred), or

  • Experience in full-time collections (health care preferred).

  • 2 years Experience in automated, computerized account follow-up system.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Oregon-Portland

Req ID: 322498