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Providence Health & Services Account Resolution Specialist 1 in Portland, Oregon


Providence St. Joseph Health is calling an Accounts Resolution Specialist 1 - Outbound to our location in Portland, WA.

In this position you will have the following responsibilities:

  • Make outbound calls to customers to negotiate payment arrangements and set up payment plans.

  • Review key financial data to determine the patient’s general financial situation and ability to pay for balances due.

  • Extract, review, and interpret billing statements, charge information, private or government insurance benefits, and other related information from multiple billing and documentation servers (for multiple hospitals, clinics and insurance companies) while resolving account balances.

  • Utilize solid judgment and adhere to all policies ensuring the protection of confidential information related to patient demographics, medical information, diagnosis codes, etc. according to both internal and Federal HIPAA regulations and guidelines.

  • Analyze the various activities and interactions the Collections Department has had with a patient to determine the most appropriate action or service needed.

  • Maintain knowledge of various resources to offer a customer/patient in resolving an account balance (ie federal programs, pharmacy program, etc.) Maintain current knowledge and basis understand of state or federal assistance programs.

  • Interview patients/guarantor to obtain necessary financial information in determining whether they would quality for financial assistance.


Required qualifications for this position include:

  • High School diploma or GED equivalent.

  • 2 years experience in customer service

  • Ability to deescalate tense or heated customer interactions with little or no prior understanding of the situation.

  • Basic data entry skills, ten-key and PC.

Preferred qualifications for this position include:

  • College coursework completed.

  • 2 years experience in customer service call center environment (health care preferred)

  • 2 years experience in full-time collections (health care preferred)

  • 2 years experience in automated, computerized account follow-up system.

  • 2 years experience in customer service (health care preferred).

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Billing/Insurance

Location: Oregon-Portland

Req ID: 224899