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Providence Health & Services Account Manager Delivery Sales and Service in Portland, Oregon

Description:

Providence is calling a Account Manager Delivery Sales and Service - Providence Sales And Service (1.0 FTE, Days) to Providence Oregon Regional Shared Services in Portland, OR

We are seeking a Account Manager Delivery Sales and Service - Providence Sales And Service that will be the main point of contact for Account Executives/Customers to start solving service issues, questions about services, etc.

This position will notify Account Executives of issues that may require a face to face visit by assigning task tickets in our CRM. The position is also responsible for answering Client Service phone calls and performing other Client Service duties as needed.

MAJOR CHALLENGES:

Managing competing priorities.

Handling the volume of issues and managing each until it is resolved.

Resolving problems quickly and communicating resolution to all parties.

In this position you will have the following responsibilities:

  • Maintains excellent service within existing accounts by following through on any issues (billing, supplies, reporting) and communicating resolutions with clients by calling TNP's daily.

  • Identifies potential problems, resolutions and communicates those to the appropriate Operations Manager, Service Line Director and/or Sales Manager by using task ticketing in CRM.

  • Works the PRM mailbox on a daily basis to keep all client demographics data up to date in STAR and CRM.

  • Actively participates in new hire training and identifying additional training needs.

  • Proactively contributes ideas to new/existing projects.

Qualifications:

Required qualifications for this position includes:

  • Bachelor's Degree and 1 year of experience or 5 years experience in health care customer service

Preferred qualifications for this position includes:

  • Field service and/or medical field experience

  • Experience in sales

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Sales

Location: Oregon-Portland

Req ID: 320557

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