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Providence Health & Services Workforce Analyst - Revenue Cycle in Oregon


Providence St. Joseph Health is calling a Workforce Analyst to work remotely within AK, CA, MT, OR, TX and/or WA.

We are seeking a Workforce Analyst who will plan and manage workforce availability to match demand based on volumes, and service delivery and performance targets.

This includes:

• Developing and implementing systems and processes to plan and manage workforce schedules.

• Identify and promote issues that impede workforce availability.

The functions described in this position description carry out the Mission, Vision, and Core Values of Providence Health & Services (PH&S) by ensuring that all healthcare services provided at the facility are billed and paid both accurately and timely. The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Plan, schedule, monitor and report workforce availability to ensure staffing levels match the demands of volume, and service delivery and performance targets.

  • Generate schedules to match predicted demand and communicate these well in advance to minimize potential issues

  • Manage requests for time off work to ensure staffing levels are in line with demand

  • Manage requests for temporary and permanent schedule changes to promote staff morale while achieving business needs.

  • Administer Kronos as a timekeeper to ensure accurate records are kept.

  • Monitor and escalate attendance and schedule adherence issues in a timely manner.

  • Initiate, update and reset system access to ensure staff members have the tools necessary for success.

  • Research, recommend and report on process, procedural or system changes that will enhance workforce planning and availability.

  • Identify, analyze and escalate major issues and trends relating to workforce availability or scheduling so that strategic and tactical decisions can be taken.

  • Design and prepare scheduled and ad-hoc reports for senior level management to help monitor overall performance, and flag issues on an “early warning” basis.

  • Document all processes and procedures for the Workforce Analyst role so there is a knowledge base available for another analyst to support the primary role as needed.

  • Some responsibility for department reports/reporting.

  • The Workforce Analyst will cross train on the essential functions of the Reporting Analyst to ensure business needs are met.

  • Identify opportunities for continuous improvement to foster an environment of best practice.

  • Maintain confidentiality of all patient demographic, medical, and financial information. Maintain confidentiality of all Providence Health & Services Revenue Cycle and client information. Ensure proper handling and disposal of confidential documents and adherence to all HIPAA rules and regulations.

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as Providence Health & Services policies and procedures in all aspects of job performance.


Required qualifications for this position include:

  • Bachelor’s degree.

  • Minimum of three (3) years experience in workforce planning in a call center/customer service environment.

Preferred qualifications for this position include:

  • Medical revenue cycle management experience.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: Oregon-Portland

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 323822