Providence Health & Services Outreach Specialist - Emergency Services in Newberg, Oregon


Providence is calling an Outreach Specialist to support the PMG Family Medicine Group patients that have high utilization of Emergency Services at the Providence Newberg Medical Center's Emergency Department in Newberg, OR.

Providence understands that people with high utilization of emergency services tend to lack resources that impact their health outcomes, such as food, housing, or social supports and services. Providence is hiring an Outreach Specialist to help provide additional care coordination, resources and support.

The Outreach Specialists will have a primary office space at the PMG Family Medicine Clinic within Providence Newberg Medical Center. This position will require the use of a personal vehicle to travel to and meet program participants in the community. The schedule for this position will be during the day hours Monday - Friday. This position will be for 40 hours a week.

In this position you will:

  • Work with a vulnerable population that has a high utilization of the Emergency Department.

  • Work in conjunction with patients, team members, hospital staff and community partners to develop and implement strategies that improve the health of individuals who are identified with high utilization of emergency department services.

  • Organize, collect, review and report health and social information through member home visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills.


Required qualifications for this position include:

  • Bachelor's degree

  • 2 years of experience working with diverse vulnerable populations, community and/or health care organization experience

  • American Heart Association (AHA) Basic Life Support for Healthcare Provider completion, or obtained within 1 month of hire

  • Valid driver's license and reliable transportation

  • Knowledge of State social service agencies and community resources

  • Knowledge of health systems, health education, motivational strategies, and an empathetic manner working with the underserved

  • In compliance with company policy and state regulations, a Department of Human Services (DHS) criminal background check may be required for this position based upon the location of the position. Fingerprinting may be required also.

Preferred qualifications for this position include:

  • Degree in social work, social sciences or human services fiel

  • Direct care experience in a residential and/or outreach position serving vulnerable populations

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Social Work / Care Management / Counseling

Location: Oregon-Newberg

Req ID: 198083