Providence Health & Services Clinical Informatics Epic Support Specialist in Montana
Providence St. Joseph Health is calling a Clinical Informatics EPIC Support Specialist to work remotely from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX.
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We are seeking a Clinical Informatics EPIC Support Specialist to:
Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings
Provide real-time support to physicians, nurses, and other caregivers throughout the care continuum
Be responsible for accurately gathering details of reported Epic or Epic-related technology incidents or requests
Work to either restore service by providing education to support users of Health System technology including the electronic health record (EHR), or triage to the appropriate IS resource
Utilize team leadership skills in a complex, highly stressful environment
Use skills related to clinical technology, information sciences and fundamentals of project management with a customer service focus
Provide Informatics leadership in initial and ongoing Electronic Health Record (EHR) training and competency validation to Providence Health and Services clinicians in their use of clinical technology and coordinates curriculum development activities
Utilize excellent customer service skills, EHR workflow knowledge as well as technical troubleshooting abilities
Willing to work the following Schedule:
- Day Shift, 4 - 10 Hour Shifts, Inclusive of weekends
In this position you will have the following responsibilities:
Coaches and provides one-on-one at the elbow support for members of the clinical team in gaining and maintaining competency in use of clinical technology
Ensures that workflow and training knowledge delivered is consistent with and accurately reflects informatics standards
Communicates technology changes, upgrades, and downtimes to clinical customers
Develop detailed documentation for the purpose of expediting problem identification and resolution
Demonstrated planning and time management skills
Engage in moderate/complex troubleshooting to correct problems
Skilled at time management, with proven ability to organize multiple efforts and to respond to shifting priorities
Triage customer issues and requests through various tools, troubleshooting and resolving end-user technology issues
Accurately record and document relevant details of the issue or service request, in order to facilitate efficient incident triage when indicated
Record and triage incidents and service requests in a professional manner via approved tools
Responds and assists customers immediately upon request and follows up on previous interactions to ensure issue resolution or escalation
Able to effectively communicate to clinical customers and is perceived as approachable
Anticipates and takes personal responsibility for customer satisfaction
Consistently strives to listen, understand, and support the needs of others in a sensitive manner
Demonstrates focused and active listening and communications skills when receiving and responding to requests for support
Teamwork and Collaboration
Ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction
Works through interpersonal conflicts as they arise using conflict management skills
Collaborates with teams across the system, shares expertise and improves programming across multiple disciplines
Actively contributes to building and maintaining a positive team environment
Promotes highest attainable quality in the use of clinical information systems
Assists health care team members with EHR changes that support the clinical leadership strategy, goals and clinical standards.
Advocates for excellence in use of clinical information systems
Recommends alternative approaches for use of application functionality to enhance workflow
Stays current with HIPAA, CMS, and TJC (The Joint Commission) standards, management and healthcare issues and trends, and legal implications, pertaining to EHR access and use
Enhances professional growth and development through participation in educational programs, current literature, meetings and workshops
Frequently updates knowledge regarding health care trends and issues and actively seeks opportunities to apply this knowledge to practice
Job Specific Knowledge, Skills and Abilities
Ability to analyze information, evaluate results to choose the best solution and solve problems
Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision making skills
Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines
Demonstrates ability to maintain status of tasks, defects, issues, and support requests on a daily basis
Required qualifications for this position include:
Bachelor's Degree in Clinical discipline, IT/Informatics, Business, Education, Management or related field -OR- a combination of equivalent education/experience
1 year experience in a clinical discipline, information technology/informatics, business, education, management, or related field
Experience with supporting clinician use of an EMR system, with expertise in hospital or ambulatory clinical computer applications (as appropriate for role), especially those used at PH&S
Hospital/Ambulatory clinical experience or experience working with physicians and other clinical practitioners
Preferred qualifications for this position include:
- Intermediate experience with Microsoft Office applications including Outlook, Word, Excel, PowerPoint as well as OneNote.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Analytics/Business Intelligence
Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska
Req ID: 329681