Providence Health & Services Provider Concierge Coordinator in Missoula, Montana


Providence is calling a Provider Concierge Coordinator (Hospital Administration, Day Shift, 1.0 FTE) to Providence Medical Group in Missoula, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Be responsible for collaborating, facilitating, and maintaining key relationships with internal stakeholders to ensure a successful transition for all new Providence Medical Group providers.

  • Effectively communicate with providers throughout the onboarding process by responding to general questions, identifying and resolving issues, researching and resolving inquiries from the providers.

  • Be responsible for identifying best-practices and making recommendations for improvements to the on-boarding and off-boarding transition process.

  • Be responsible for coordinating with internal stakeholders to establish goals for on-boarding programs.

  • Work creatively with other departments to assess appropriate provider on-boarding content and delivery.

  • Be responsible for submission of payer and delegated credentialing applications, and follow up with payers.

  • Be responsible for recredentialing of providers with the payers.

  • Analyze work queues in the electronic health record to resolve bills that failed due to credentialing issues.


Required qualifications for this position include:

  • Bachelor’s degree or equivalent education

  • Six (6) years of experience working directlywith physicians in a clinical setting will be considered in lieu of aBachelor’s degree

  • Two (2) years of healthcare experience working with physicians in a clinic or hospital setting

  • Valid driver’s license and ability to travel between multiple locations

  • Knowledge of the health care environment, payor contracts and credentialing, and medical office policies and proeceudres.

About the clinic you will serve.

Providence Medical Group includes over 30 primary care, specialty clinics and healthcare groups throughout western Montana focused on treating patients at all stages of their lives. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Clinical)

Location: Montana-Missoula

Req ID: 187236