Providence Health & Services PBX Operator (On Call) in Mission Hills, California


Providence is calling a PBX Telephone Operator (On Call) to Providence Holy Cross Medical Center in Mission Hills, CA.

We are seeking a PBX Telephone Operator to operate the switchboard for the hospital in order to provide routine information and direct calls to appropriate areas.

In this position you will:

  • Demonstrate Providence Health System San Fernando Valley Service Area's core values of respect, justice, compassion, stewardship, and excellence to customers, employees, and visitors; provide quality service in the performance of work assignments and duties.

  • Maintain established departmental policies, procedures, and objectives while improving organization performance program and safety standards.

  • Channel all incoming calls; provide direct numbers as required and connect inside callers with out of state lines when appropriate.

  • Respond to emergency calls following established protocols.

  • Assist callers by using zip call or voice page or other means as necessary.

  • Point of contact to inform telephone company repair service of any trouble lines reported by hospital personnel; will maintain a list of these occurrences.


Required qualifications for this position include:

  • High School education or equivalent.

  • Sufficient previous switchboard experience, preferably in hospital or similar setting.

About the hospital you will serve: Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Evening

Job Category: Administrative Support (Clinical)

Location: California-Mission Hills

Req ID: 185098