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Providence Health & Services Patient Relations Representative (Southern Oregon Region) in Medford, Oregon


Providence is calling a Patient Relations Representative to its Southern Oregon Region Primary, Family, and Specialty Care clinics as well as our new Patient Call Centers. This position represents all of the Patient Relations Representative opportunities Providence has available in So. Oregon. We seek day shift (and some evening shifts), full-time, part-time, and on-call staff members.

Submit your application today! Those who are qualified will we receive a request to complete an on demand digital interview . Please be sure to complete the on demand digital interview within 1-2 days from receipt of the email request. Your application and video interview will be reviewed and you will be submitted to current openings based on the preferences you have indicated in your application and video submission. If there are no current openings that match your preferences a recruiter may reach out to discuss other closely matching opportunities. When reviewing your status in the system, you may see additional positions that you are under consideration for by the hiring team. Please keep your eye on your email as you may receive additional information on your status as well as request(s) to self-schedule an in-person or live video (Zoom-like) interview via Modern Hire with the hiring team.**

Our Specialties and/or Clinics:

Ashland Internal Medicine


Doctors Clinic Internal Medicine


General Surgery

Hillcrest Family Medicine

Infectious Disease

Medford Family Practice

Medford Pediatrics





Sports Medicine

Stewart Meadows Family Practice

Stewart Meadows Internal Medicine

Stewart Meadows Urgent Care

Urology GYN

Vascular and General Surgery

*Staffing Float Pool - Float to various clinics

As a Patient Relations Representative, you will:

  • Be the first point of contact to patients or visitors in person or by phone.

  • Play a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

The position represents our Patient Relations Representative positions for all of our Southern Oregon sites. Below is a listing of the locations/services offered and covered by this posting:


Required qualifications for this position include:

  • High school diploma or equivalent

  • 1 year of customer service experience or successful completion of a Providence internship

  • Basic computer skills including Microsoft Windows and Office applications

Preferred qualifications for this position include:

  • Some college

  • 1 year of medical office or healthcare experience

  • Basic experience with electronic medical records (EMR) and/or computerized billing systems

  • Medical terminology experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Oregon-Medford

Other Location(s): Oregon-Medford, Oregon-Phoenix, Oregon-Ashland

Req ID: 263650