Job Information

St. Joseph Health / Covenant Health Payment Posting and Credit Rep in Lubbock, Texas

Covenant Health is seeking a Full-time, Day Shift Associate Billing and Collections Representative with the Lonestar CBO Department at Covenant Medical Group.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

Under the direction of the Central Business Office Director and the direct supervision of the Manager and/or Supervisor, the Associate Billing and Collections Representative is responsible for ensuring correct coding initiatives are met for clean claim submission and correction of claim billed and collected on behalf of Covenant. This individual addresses claim edits, files all claims on either a UB-04 (RHC) or 1500 (835/837 file formats) and completes follow-up on outstanding accounts. In addition, this individual identifies functional issues and reports them to the appropriate leader.

Associate Billing and Collection Representatives are responsible for all billing and collection activities in an ethical and compliant manner.

Essential Functions:

  • Bill all primary claims on most appropriate management system (the electronic billing system) or prints to paper, if appropriate, with necessary edits to ensure compliant billing practices. Report any variances in workload to the Director, Manager or Supervisor.

  • Review encounters and/or claims for accuracy and completeness, collecting and verifying all documentation necessary for timely billing of patient accounts, including requesting and collecting medical records and other documents ensuring the acceptance of the claim.

  • Work all reports related to billing, such as work lists, hold reports, no activity reports and rejection reports to ensure claims are submitted timely and accurately per department guidelines.

  • Identify recurring errors and corrections being made to claims and report these to management. Make recommendations to resolve problems.

  • Complete all secondary billing and rebilling. Ensures required attachments, such as remittance advices or explanation of benefit forms are appropriately attached, if required.

  • Resolve rejected claims and perform rebilling as needed.

  • Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail.

  • Maintain ongoing knowledge of Medicaid, Medicare, and all other applicable party billing requirements and payer guidelines. Keep current with knowledge of payer billing and coding guidelines. Understand billing timelines and urgency in meeting all claims and filing deadlines.

  • Complete account follow-up based on preset follow-up guidelines based on payor type and account balance; ensure that all activities related to PB collection functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance:

  • Verify claim is received by all payers timely in accordance with the timely filing limits of the contractual agreement and/or state regulations.

  • Monitor accounts receivable daily through work lists and check claim status through payor claims department or online to ensure proper claims processing.

  • Complete periodic payor phone calls to confirm claim status and drive claim resolution as dictated by department collections policies.

  • Document follow-up activity or pertinent notes (e.g., date of receipt, reference number) within PMS to track and record overall claim process history.

  • Submit any necessary documentation to support claim processing if required by the contractual agreement, payor guidelines, or state laws.

  • Report any critical account issues or barriers in the collections process to direct reports.

  • Trend and document ongoing payor issues and notify management.

  • Daily focus on attaining productivity standards, recommending new approaches for enhancing performance, and productivity when appropriate.

Minimum Position Requeirements


  • Experience in computer applications.

Preferred Position Qualifications:


  • 1 year Health care business office experience or related field.

  • 3 years Medical billing and medical terminology.

Covenant Health is celebrating over 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For over 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Billing/ Insurance

Req ID: R344690