Job Information

Providence Financial Counselor in Lubbock, Texas


We are seeking a Financial Counselor to:

  • Be the ministry resource for knowledge on all insurance benefit types, payment plans, liability estimation, government programs, and financial assistance options

  • Maintain a thorough knowledge of all programs, share information, and act as a resource for Patient Access Specialists and vendors (if applicable), Case Management, Ministry Financial Leadership, and RCS Leadership

  • Complete all initial patient screenings and counsels patients on available programs

  • Initiate, submit, and follow up on all applications for any program and pursues timely and accurate resolution of pending cases prior to discharge

  • Complete end to end account management

  • Work closely and regularly with clinical care team to follow up on in-house patients whose financial situation is unclear or has changed since the time of admission

  • Serve patients in a professional, friendly, and respectful manner to promote sacred encounters

Human Development Knowledge / Skills:

  • Ability to work with patients of all ages

  • Ability to explain payor benefits

  • Comfortable using appropriate voice elevation, repeating information and having compassion and understanding

In this position you will:

  • Maintain a current knowledge of all government and community financial assistance programs, including eligibility and application process

  • Interview patients and/or representative by telephone or bedside to secure all demographic and financial data necessary to evaluate patient’s eligibility for medical assistance, financial assistance programs and other payment options include past balances or bad debt

  • Work with patients to complete any necessary paperwork or documentation for application or acceptance to any of the following programs: COBRA, Workers’ Compensation, and state and local medical assistance programs

  • Evaluate needs and educate patients regarding potential financial assistance eligibility and the process for application; assist patients with the completion of the financial assistance application process

  • Perform other complex financial counseling functions (e.g., extended payment arrangements)

  • Submit complete applications and supporting documentation to the appropriate agencies

  • Analyze and escalate potential patient financial counseling issues

  • Facilitate the collection of documentation, track the status and work with patients who have applied for financial assistance or government programs and have not submitted completed forms prior to discharge

  • Meet regularly with Case Management to review status of in-house patients and take action to ensure that patients with less than full financial coverage receive financial counseling

  • Collaborate with Nursing Units and clinical care team to determine patient’s medical and mental condition prior to visiting patient in room

  • Document all communication with patient, payor and/or clinical care team in the system of record

  • Answer any question posed by a patient related to a billing or financial issue

  • Schedule appointments and facilitate meetings with patients and/or representative to collect missing information and obtain signatures

  • Develop strong working relationships with representatives from government agencies, including state aid workers and other eligibility representatives (i.e. HASC), and RCS Eligibility Unit to ensure speedy resolution of cases pending approval and provide any needed documentation to the agency representatives

  • Address sensitive financial situations with patients, who are experiencing significant health challenges and stress

  • Serve as a subject matter expert for any and all financial counseling functions in the ministry

  • Serve as the ambassador between the hospital and all patients and visitors, promoting a customer-friendly environment

  • Review own work for accuracy and completeness prior to end of shift

  • Meet productivity, point of service collections, and quality goals/standards

  • Adhere to state and federal regulations

  • Identify and alert a member of the management staff of any situation that may negatively impact the patient, department operations, public relations, or the hospital's integrity


Required qualifications for this position include:

  • 2 years hospital experience specific to patient registration, financial clearance, financial counseling, or self-pay collections

  • Experience in medical management computer applications

  • Ten-key touch

Preferred qualifications for this position include:

  • 5 years Registration experience

  • Familiarity with basic financial clearance functions

  • Ten-key touch

  • Bilingual English/Spanish

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence in revenue cycle systems and structures in support of our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Texas-Lubbock

Req ID: 357538