Job Information

Providence Customer Relations Representative MSO-Mission Hills *FT DAYS* in Los Angeles, California


Customer Relations Representative MSO - Mgmt Svs Organization at Providence Medical Institute

The Customer Relations Representative requires in-depth understanding of managed care systems and the ability to translate those concepts to patients and providers. Effective communication skills and the ability to handle difficult callers are as critical as good judgment and decision-making skills. Strong interpersonal relations and team building skills are a requirement for internal and external purposes. Experience in a call center environment is essential. Supporting the values of PH&S-CA and proven ability to use team concepts to enhance shared leadership philosophies are essential for the success of this position. The Customer Relations Representative is responsible for answering incoming calls from patients, providers, health plans, and hospitals and providing accurate information to the caller. This position reports to the Manager, Patient, Provider, Health Plan Relations & Compliance. – Management Services Organization. Performs job activities in accordance with PH&S-CA Mission and Core Values, maintaining confidentiality while creating and maintaining a work environment that affirms and fosters respect for human diversity.

Please upload a current resume reflecting all professional relevant experience.

Required qualifications:

  • Bachelor's Degree in Health care administration, business administration or an equivalent area or equivalent work experience

  • 3 years customer relations experience

  • Solid experience in answering calls in a call center environment

Preferred qualifications:

  • Work history emphasis within an independent physician association, management services organization or physician hospital organization

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the hospital you will serve.

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence, an integrated, not-for-profit network of hospitals, care centers, medical clinics, affiliated services and educational facilities across Alaska, California, New Mexico, Montana, Oregon, Texas and Washington.

We offer a full comprehensive range of benefits — see our website for details —

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P361646
Company: Providence Jobs
Job Category: Customer Service
Job Function: Administration
Schedule: Full time
Shift: Day
Career Track: Admin Support
Department: 7010 MSO OTHER CA TORRANCE
Address: CA Mission Hills 15451 San Fernando Mission Blv

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.