Providence Jobs

Job Information

Providence Health & Services Senior Specialist Credit Balances Resolution PSJH in Liberty Lake, Washington

Description:

Providence St. Joseph Health is calling a Senior Specialist - Credit Balances Resolution PSJH. This position is open to candidates who reside in Alaska, Washington, Montana, Oregon, California or Texas.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

We are seeking a Senior Specialist Credit Balances Resolution PSJH to effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This positions maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment.

The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Timely and accurately resolves credit balances, including escalated requests.

  • Process internal and external refund requests, including high-dollar request.

  • Resolve unidentified payments through research.

  • Identify trends and escalate where appropriate.

  • Help ensure projects and tasks are completed in timely manner.

  • Coordinate, track and report to Supervisor on special projects.

  • Maintain accurate, clear, concise, and complete account notes and other relevant information.

  • Closely adhere to set schedules and handle time standards.

  • Promote PSJH as a premier service organization by treating customers with compassion and respect.

  • Identify, resolve and escalate major issues and service failures that impede success.

  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PSJH policies and procedures in all aspects of job performance.

Qualifications:

Required qualifications for this position include:

  • Associate's Degree or equivalent educ/experience

Preferred qualifications for this position include:

  • 2 years Technical role in healthcare, revenue cycle, banking or finance

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Liberty Lake

Other Location(s): Montana, California, Washington-Renton, Oregon, California-Tarzana, Oregon-Portland, Washington, Texas, Alaska

Req ID: 304423

DirectEmployers