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Providence Health & Services Coordinator- Training and Quality Assurance in Liberty Lake, Washington


Providence St. Joseph Health is calling a Coordinator- Training and Quality Assurance to our location in Liberty Lake, WA.

We are seeking a Coordinator- Training and Quality Assurance to look for improvements & efficiency opportunities within Operations in one or more of the areas of payment posting, credit processing and payment research.

The incumbent performs all duties in a manner that promotes the Providence mission, values and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Research training topics, develop lessons, policies, procedures, and training curriculum aimed at achieving goals and objectives. Conduct training sessions utilizing workbooks or other written material. Use a supportive teaching style that is effective for the different learning styles of all staff in one or more of the areas of Payments and Credits. Develop course assessments, evaluations, and audits to ensure trainees are adequately prepared to perform basic job duties. Update materials and staff when procedures and policies change.

  • Conduct random audits of claims processed and entered, monitor compliance with regulatory requirements, and maintain statistical audit reports. Work collaboratively with other departments to identify solutions to problems, improve customer satisfaction, and monitor effectiveness of performance initiatives. Identify, resolve and escalate major issues and service failures that impede success. Prioritize and create training calendar based on team requests.

  • Develop close working relationships with Operation Teams, Managers and other departments to identify training needs, develop ongoing training curriculum with current accepted procedures and practices, and continue process improvement. Provide constructive feedback on trainees; work on continuous employee development and growth opportunities with Managers.

  • Assist Payment Posters and Credit Analysts with resolving daily problems and answering questions.

  • Contribute toward team cohesiveness and efficiency; participate as a “team player”, supporting co-workers while setting an example of high personal and professional conduct for co-workers and others.

  • Responsible for all missing payment research request.

  • Identify ongoing needs assessment and develop training based on findings in the areas of Payment Posting and Credit Processing. Meet with and provide recommendations to Team Managers in a timely manner to review employee service observation summaries, audit results, and recommend coaching strategies.

  • Promote PH&S as a premier service organization by treating customers with compassion and respect. Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA. Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.

  • Demonstrates competency by placing a high priority on service to everyone encountered. Anticipates and takes personal responsibility for customer satisfaction and service excellence. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.

  • Demonstrates competency by maintaining positive, constructive interpersonal relationships, and by understanding and practicing the principles of effective teamwork. Works effectively with team members across functional and geographic regions. Takes responsibility to support team members in meeting project milestones and objectives. Demonstrates appreciation of team strength in meeting customers’ needs and displays personal behavior that has a positive impact for the team.


Required qualifications for this position include:

  • H.S. Diploma or GED

  • At least three (3) years of experience in health care account management.

Preferred qualifications for this position include:

  • At least three (3) years of experience in Hospital or Medical office setting with payment posting, credit processing and payment research experience.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Education

Location: Washington-Liberty Lake

Req ID: 248149