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Providence Health & Services Executive Director - Caregiver Relations (Renton, Portland or Irvine) in Irvine, California


LOCATION FLEXIBLE: Renton, WA; Portland, OR; Irvine, CA


Executive Director is responsible leading multiple teams across the system to provide strategic and operational Employee and Labor Relations advice, programs, systems, tools, and protocols and policies. Responsible for influencing and partnering with COE, LOB, and Regional Leaders to promote the highest quality experience for core leaders and caregivers. The role will also be responsible for creating and implementing consistent best practice approaches to positive employee and labor relations, consistent alignment with HR policies, establishing appropriate protocols and ensuring compliance with regulatory requirements. This work is done in a manner that integrates and aligns System-wide Human Resources systems and operations with the caregiver engagement objectives of providing a healthy work environment for all caregivers. Location flexible within the 7-state Providence System.


  • Provides leadership in the provision of employee and labor relations services, strategic people priorities, current and long range organizational goals and objectives.

  • Leads the integration and alignment of employee and labor relations programs to achieve consistency with the needs of the Business and align with the Core Values.

  • Develops, with key stakeholders, strategies and recommendations for enhanced caregiver and core leader experience; partners with other COEs to develop long range plan budgets and expected outcomes.

  • Drives the analysis of and review of caregiver relations related data, including administrative charges and employment litigation costs, utilization, Integrity concerns relating to caregiver relations strategies and programs.

  • Leads the development and implementation of communications and training programs for managers and Caregivers to help them better utilize the caregiver relations services.

  • Builds and develops a strong functional team through effective recruiting, training, coaching, team building and succession planning. Works in concert with Manager(s) to articulate goals for staff

  • Manages virtual teams effectively and ensures resources are allocated appropriately and skills / competencies to deliver results.

  • Fosters a culture of service excellence.

  • Responsible for oversight of Caregiver Relations (covering employee and labor relations for the system), HR Consulting (complex and high risk investigations of employee relations matters; specifically those pertaining to disputes, complaints, Federal and State complaints) and ADA/LOA coordination between ADM and Core Leader and Caregivers.

  • Conducts complex environmental and vulnerability assessments and recommends approaches to improve the working environment of all caregivers

  • Develops, implements and manages ongoing administration of caregiver policies, procedures, protocols and tools

  • Leads development of caregiver and labor relations training strategy including content and delivery approach for key caregiver employee relations programs, processes, initiatives, and policies.

  • Provides subject matter expertise where an attorney is not necessary, on legal employment issues such as wage and hour, discrimination and EEO. Provides support to Field HR and LEBC on legal/regulatory notices such as DOL, BOLI etc.

  • Provides ongoing consulting guidance, coaching and training to Field HR leaders and staff, as well as ministry/entity managers (in limited circumstances) with respect to labor and employee relations programs and activities.

  • Supports Field HR in requests for audits from state and federal regulatory agencies. Responsible for supporting legal preparation and other areas of risk management. Serve as extenders of LEBC to mitigate legal risks by providing support for litigation as well as partnering with Field HR to on City/State/Federal requirements.

  • Proactively identifies internal and external labor relations trends and issues, including union legislative and organizing strategies, and develops recommendations. Proactively collects, analyzes, interprets, and prepares reports on labor activity. Translates into actionable information that can used to set/adjust strategies and plans.

  • In conjunction with LEBC, partners with Field HR to support ongoing labor relations and contract negotiations. This includes complex, high risk grievances, support for requests for information and unfair labor practice charges, contract language interpretations, preparing for contract negotiations and supporting contract implementations.

  • Integrates Mission throughout each step of the Caregiver Relations process.

  • Uses measurements to predict needs and signals course correction. Prepares and presents metrics that monitor and assess Caregiver Relations related activities and assures the strategies and tactics are on target to meet organizational needs. Ensures customer oriented metrics are developed and reported.



Required experience/education for this role include:

  • Bachelor's Degree in Human Resource Management, Organization Development, Industrial Relations, or related field; or equivalent educ/experience.

  • Master's Degree in Human Resource Management, Organization Development, Industrial Relations, or related field.

  • 10 or more years of experience as a senior level Human Resources leader.

  • 5 years of leadership in a labor environment/contract administration

  • At least 10 years as a senior level Human Resource leader; preference for leaders who have managed within multi-location and multi-geographical (multi-state) locations with 25,000 employees.

  • Experience moving organizations from decentralized to centralized HR environments and moving employee and management based to technology-based and centralized services (preferred).

  • Experience in HR strategic planning and working through partnerships, customer centric environment enhanced by technology and centers of expertise to achieve aligned objectives.

  • Experience working directly with (non-HR) senior leaders to achieve strategic initiatives with proven results in increasing retention while reducing turnover.

  • Ability to get key HR objectives accomplished through others – both direct report leaders as well as through leaders outside direct reporting relationship.

  • Has established and built large and effective teams.

  • Ability to initiate new ideas as well as deliver what is requested.

  • Demonstrated organizational agility skills within a complex organization.

  • Ability to effectively and quickly problem solve and provide leadership in solving difficult employee relations, management and entity based human resource problems.

  • Excellent communication skills that include strong presentation and training skills.

  • Has remained abreast of changing regulatory environment. Thorough understanding of legal requirements, regulatory issues relating to employment and labor relations. Advanced knowledge of applicable employment laws including FLSA, NLRA, ADA and other Federal and State laws covering discrimination and equal employment opportunity.

  • Ability to flex and adjust to a changing environment and to different groups and situations in order to achieve the right mission and values-centered results/decisions.

  • Knowledge of management and business practices and human resource based organization development theory and advanced practice. Able to use improvement and organization theory and techniques to facilitate effective change management.

  • Demonstrated analytical skills.

  • Excellent collaboration and team building skills.

  • Ability to inspire and develop staff.

Preferred experience/education for this role include:

  • 10 or more years of leadership experience in a large, multi-location, multi-state, complex organization.

  • 4 years in healthcare and acute care environment.

  • SPHR or SHRM-SCP certifications.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Leadership

Location: California-Irvine

Req ID: 296843