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Providence Switchboard Operator - Communications in Everett, Washington

Description:

Providence is calling a Switchboard Operator (1.0 FTE, Evenings) to work in Communications at Providence Regional Medical Center Everett in Everett, WA.

Responsible for answering all incoming calls into the hospital's main telephone number, physician's answering service and in house operator calls; provides in person visitor information, reception, and paging. Coordinates all emergency communications to include Trauma Codes, Codes 4, NICU, Codes Red, Codes Blue, Codes Yellows, Codes 900, and Helicopter Landing. Monitors Hospital Alarm Panels, handles all Fire and Disaster Drills and operates hospital two way radios.

In this position you will:

  • Calls are answered in a prompt manner.

  • Transfers and pages are correct and prioritized appropriately at all times.

  • Responds to all routine requests and inquires for information.

  • Answers code lines, alarms and fire panel promptly. Alert and summon appropriate staff and monitors emergency situation until resolved.

  • Operates all department equipment including two way radios, and performs routine maintenance on equipment when needed.

Qualifications:

Required qualifications for this position include:

  • H.S. Diploma or GED or equivalent educ/experience

  • Previous switchboard experience in healthcare setting

  • Answering service experience or answering phones at large organizations

Preferred qualification for this position include:

  • Experience in healthcare

About the hospital you will serve .

Providence Regional Medical Center Everett in Everett, WA is the state’s most award-winning hospital for medical care; having received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row. Our new state-of-the-art 12 story hospital tower and the implementation of Epic electronic medical records system will significantly enhance our patient’s experience throughout the continuum of care.

The hospital is located in Snohomish County on the Sound and close to the mountains, so outdoor activities such as snow skiing, kayaking, and golfing are at your doorstep. The communities in Snohomish have all the comforts and appeal of small towns, with historical districts, beautiful homes, interesting boutiques, and unique restaurants, yet the city life of Seattle and Bellevue are just 30 minutes south, while the cosmopolitan city of Vancouver, BC lies only 2 hours north.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Evening

Job Category: Administrative (Non-Clinical)

Location: Washington-Everett

Req ID: 273750

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