Providence Patient Services Representative - Centralized Staff Pool in Everett, Washington
Providence St. Joseph Health is calling a Patient Services Representative (0.9 FTE, Day Shift) to work in Centralized Staff Pool at Providence Medical Group Northwest Washington in Everett, WA.
The PSR provides effective and efficient front office services to patients; coordinate internal and external clinical phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical , scheduling, and records activities in support of patients and staff.
In this position you will:
Greet, check-in and verify patient's information and co-pay in a friendly and courteous manner in person and on the phone; direct flow of patients and calls.
Collect and verify accurate and complete demographic information from patient or family member; accurately enter all data into the information system and update established patient files as necessary.
Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts and refer to billing when appropriate.
Ensure required authorizations are present on all patient documents.
Ensure management of patient charts including chart organization, pick-up and delivery to needed locations, repair or preparation on new charts, prepare new patient files, may help with purging of inactive charts and release of chart information; Pull patient files for the next day.
Required qualifications for this position include:
- High School diploma or GED equivalent
Preferred qualifications for this position include:
Clerical experience in a medical facility
Customer Service experience
About the clinic you will serve:
Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 290765