Providence Health & Services Patient Coordinator - NWHL in Coeur D'Alene, Idaho


Providence is calling a Patient Coordinator - Northwest Heart and Lung (NWHL) ( Northwest Heart and Lung Surgical Associates , Day Shift, 0.5 FTE/20 hours per week) to Providence NWHL located in Coeur d'Alene, Idaho. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Schedule appointments for patients and families needing cardiovascular and thoracic surgery at our Coeur d'Alene location.

  • Demonstrate knowledge of the functions, operations and policies of NWHL.

  • Be responsible for obtaining and maintaining necessary documentation for scheduling for any procedures as appropriate.

  • Work collaboratively with families, departments providing services, physician offices, and physician specialists to coordinate resources needed.

  • Coordinate with the NWHL Spokane Office.


Required qualifications for this position include:

  • High school diploma or GED

  • Comprehension of medical terminology

  • Advanced keyboard/computer skills

  • Strong verbal and written communication skill, able to communicate fluently over the phone

  • Ability to maintain confidentiality

Preferred qualifications for this position include:

  • Medical secretarial course

  • Experience with electronic medical records; preferably EPIC.

  • Possess a general knowledge of coding including use of CPT-4 and ICD-10 codes

  • Basic knowledge of general office equipment to include but not limited to copy machine, personal computer, and fax machine & scanner

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: Idaho-Coeur D'Alene

Req ID: 199315