Providence Health & Services Tech-Health Care Services Tier 1 in Beaverton, Oregon


Providence is calling a Tech-Health Care Services Tier 1 to Providence Health & Services in Beaverton, OR.

In this position you will have the following responsibilities:

  • Independently coordinates and processes medical prior authorizations, concurrent authorizations, claims, or provider appeals taking into consideration medical benefits, medical policies, documented technician approval criteria, and information submitted by provider.

  • Triages and documents incoming calls and requests, identifies and obtains resources for those requiring immediate attention and handles these through established protocols utilizing appropriate level of assessment and judgment. Routes work to other resources as deemed appropriate. Monitors, retrieves, and prioritizes incoming work as required.

  • Performs intake and system data entry of information such as authorization and referral requests, patient information, and discharge information.

  • Uses sound judgment in identifying the need for clinical review or nurse/physician intervention by routing to appropriate licensed staff based on guidelines and established protocols/procedures. Maintains the accuracy and integrity of the database and all confidential medical record information received and purges medical records as required according to established protocols.

  • Acts as department liaison and resource to members, Health Plan providers, and Health Plan departments to problem solve or address inquiries regarding work, workflow, processes, information system issues and relationships.

  • Educates and assists provider and office staff, members and payers, operations department and other Health Plan employees in Medical Management and Case Management processes and system usage as applicable. Serves as knowledge holder of HCS department duties within the health plan and serves as a consultant as needed and within scope of position.


Required qualifications for this position include:

  • High School Diploma or Equivalent

  • Knowledge of CPT and ICD-10 coding, medical terminology, and general knowledge of the health care environment and delivery systems.

  • Proficient in data entry and word processing. Knowledge and experience in database management and spreadsheets

  • Knowledge of HIPAA, Fraud, Waste and Abuse Laws

  • Experience with telephony systems, call center phone volumes and multi-line communication systems

Preferred qualifications for this position include:

  • Bachelors’ Degree in health related field or equivalent. Applicable work experience may be substituted for some education.

  • Knowledge and/or experience in utilization management or care management, such as medical review, claims audit, appeals, delegation, or quality/credentialing.

  • 3 years experience in health related field.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Plans

Location: Oregon-Beaverton

Req ID: 202563