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Providence Health & Services Pharmacy Technician- Resource Medication Assistant Program Specialist in Beaverton, Oregon


Providence is calling a Resource Map Specialist - Medication Assistance Program (1.0 FTE, Days) to Wilsonville Clinic in Wilsonville , OR

Position may have the option of working at other locations or possibly some remote days.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Join a motivated team dedicated to helping people unable to afford their medications. The Medication Assistance Resource Map Specialist connects patients with programs that allow them to access the treatment they need.

We are seeking a Resource Map Specialist - Medication Assistance Program who will member of the Medication Assistance Program service team. This position plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and drug industry. The MAP Representative is responsible for accessing Charity Assistance Programs offered by pharmaceutical manufacturers. These companies offer free drugs or free drug replacement when their products are prescribed for outpatients or administered to inpatients who meet specified eligibility criteria. Potentially eligible patients may be referred from employed physician clinics within the Providence system. Once a patient has been referred, the MAP Representative will work with the patient, clinic, physician and drug manufacturer to ascertain eligibility, file required forms and documentation and arrange for drug distribution to the patient.

In this position you will have the following responsibilities:

  • Work as a department to maintain updated information on over 600 pharmaceutical manufacturer indigent care programs and continuously communicate changes/updates to the team leader

  • Serve as the patient advocate for the pharmaceutical companies and other related resources

  • Accept referrals from primary care providers of patients who may be eligible for free drug programs offered by pharmaceutical manufacturers

  • Determine patient eligibility

  • Assist eligible patients in obtaining free drug supplies from pharmaceutical manufacturers

  • Consult with clinical pharmacists by suggesting and verifying eligibility for alternative drug therapies for specific patients in order to maximize available assistance

  • Process all paperwork related to the PMG Medication Assistance Program to include generating, copying and mailing applications to the pharmaceutical companies

  • Refer patients to other assistance programs (such as discount cards, Medicaid) when appropriate

  • Serve as a liaison for acquisition of PHS charity medications

  • Resolve patient concerns or complaints in a professional, helpful manner

  • Involve department coordinator as needed

  • Exchange patient medical information via open and effective communication with medical staff and physicians while maintaining all HIPAA standards

  • Answer and screen incoming telephone calls in a courteous, prompt and informative manner

  • Provide information and directs calls appropriately

  • Record messages utilizing the electronic medical record computer system and the MAP tracking system in an accurate, complete and timely manner

  • Identify medically urgent/emergent telephone calls and requests and respond appropriately following PMG and MAP policies

  • Establish effective working relationships with clinic staff, physicians, clinical pharmacists and pharmaceutical companies

  • Open and process incoming mail, while paying special attention to details and errors on documents received

  • Work monthly tracking follow-up and clean-up reports


Required qualifications for this position includes:

  • High School Diploma -OR- GED or equivelent experience

  • Pharmacy Tech CPhT

  • One (1) year of Pharmacy experience.

  • Extensive computer, data entry and typing (minimum of 40 wpm) experience.

Preferred qualifications for this position includes:

  • One (1) year of Customer service experience.

  • Medical terminology, pharmaceutical nomenclature and medication class knowledge, coding and insurance experience.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Pharmacy Technician

Location: Oregon-Wilsonville

Other Location(s): Oregon-Portland, Oregon-Beaverton, Oregon-Tigard

Req ID: 292876