Providence Health & Services Pharmacy Member Service Center Manager in Beaverton, Oregon


Providence is calling a Pharmacy Member Service Center Manager (1.0 FTE, Days) to Providence Murray Business Center in Beaverton, OR.

In this position, you will:

  • Be responsible for oversight and management of daily operations within the PHP Pharmacy Services Department call center and prior authorization processing center.

  • Have duties that include measuring and maintaining high quality services to PHP members, providers and pharmacies, managing day-to-day operations, and working to address service or staff workflow related issues and in setting and meeting departmental productivity metrics.

  • Manage coordination and implementation of systems upgrades and new work flows and policies within the department and integrate workflow with other PHP departments.

  • Manage quality deliverables and required metrics to assure compliance with all pharmacy and health plan regulations and regulatory requirements for all lines-of-business - Medicare, Medicaid, Commercial Fully Insured, Administrative Service Only plans, and Pharmacy Benefit Only plans.


Required qualifications for this position include:

  • Bachelor's degree in business, science or health care related field

  • Licensure (or application for licensure submitted) in Oregon as a Pharmacy Technician

  • National Certification as a Pharmacy Technician within 12 months of accepting position

  • 3-5 years of experience in a management, supervisory, or team leader position within healthcare or managed care field

  • 3-5 years of customer service experience

  • Strong Microsoft Office Suite skills with documented competence in word, outlook, excel, PowerPoint, Visio, SharePoint and/or One Note

  • Documented training, education and/or training on medication nomenclature, drug product availability, and/or medical terminology

  • Documented expertise in developing policies and procedures, as well as workflows in operational settings and/or knowledge management systems

Preferred qualifications for this position include:

  • Call center and prior authorization processing supervision within a managed care environment plus skills and capability in drug nomenclature and procedural coding (CPT, HCPCS) and ICD-10

  • Managed care pharmacy experience

  • Project management, Six Sigma, Change Acceleration Process (CAP) and Work Out training and experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Plans

Location: Oregon-Beaverton

Req ID: 195889