Providence Health & Services Intake Specialist 1 in Beaverton, Oregon
Providence is calling a Intake Specialist 1 to Nurse Call Services at Murray Business Center Beaverton in Beaverton, OR. This is an on-call (0.0 FTE), rotating/variable shift position. This position will be primarily remote, but will require to come into the office as needed.
Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.
We are seeking an Intake Specialist 1 - Nurse Call Services who will be a member of the ProvRN team, and the pivotal first line of communication to ProvRN patients working in a 24/7 remote work environment. The Intake Specialist 1 is responsible for answering incoming calls providing general assistance along with entering demographic and symptom information into the software program and utilize defined parameters to identify the acuity of the callers need. There is a high expectation of strong customer service and communication skills to assist our patients with their concerns and assure safety.
In this position you will have the following responsibilities:
Work in a dynamic 24/7 remote call center environment in an approved HIPAA compliant space
Make and receive calls from patients, providing general assistance along with entering demographic and symptom information into the software program
Utilize defined parameters to identify the acuity of the callers need
Timely documentation of call records for legal and statistical purposes while ensuring protection of Protected Health Information (PHI) according to internal and Health Insurance Portability and Accountability Act (HIPAA) regulations
Utilize active listening skills and ask clarifying questions to ensure full understanding of patient inquiry while accurately and timely documenting the necessary information in the appropriate company systems
Maintains excellent working knowledge of the acuity list, including recognizing urgent/emergent calls that may need an immediate RN consult
Able to prioritize individual workload, deadlines, call volume fluctuation and rapidly changing priorities
Empathize with patient concerns and provides information in a professional, detailed, and courteous manner
Follow department quality improvement standards and procedures while employing learned methods for achieving improved outcomes
Understanding and efficient utilization of computer software, operating systems, and communication tools
Typing speed and accuracy are critical
Complete annual mandatory education review(s)
Do other duties as assigned
Required qualifications for this position includes:
Medical Terminology Course within six (6) months of employment
One (1) year of Call center or multi-line telecommunication system experience
One (1) year of Proficient in a Windows operating environment
Six (6) months of Basic data entry skills, ten-key and PC processing with ability to type with accuracy
Demonstrated written communication skills
Strong verbal communication and listening skills
Preferred qualifications for this position includes:
Coursework/Training: Medical terminology course
Six (6) months of Customer service experience in a Healthcare environment
Six (6) months of Proficient with Microsoft Teams application
Demonstrated customer service skills
Able to build strong customer relationships
Effective interpersonal skills
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 312993