Providence Health & Services Customer Service Specialist - Inbound Call Center in Beaverton, Oregon


Providence is calling full-time Service Specialists to the Commercial Customer Service team at Providence Health Plan in Beaverton, OR. This is a high-volume, inbound call center position and requires strong customer service experience and an aptitude for learning new computer programs. The position will handle an average of 70-100 calls each day.

In this position, you will:

  • Be a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service.

  • Be responsible for the first line of communication with a variety of customers, including existing and potential members, providers, and employers.

  • Provide detailed benefit, eligibility and premium information on a broad portfolio of products.

  • Assist members in selecting medical homes and primary care physicians.

  • Educate members and providers in the appropriate use of health plan and clinic services.

  • Research and respond to claims and authorization inquiries.

  • Resolve customer issues and concerns


Required qualifications for this position include:

  • High school diploma or equivalent

  • Demonstrated data entry skills and PC processing skills in a Window based environment

  • 2 years of experience in a high pressure customer facing environment with a proven track record of learning and applying complex concepts

  • Exceptional customer service skills

  • Ability to adapt, educate, and empower a variety of customers, ranging from the highly educated to the most vulnerable in society

  • Appreciation of cultural diversity and sensitivity toward target populations

  • Ability to remain calm in stressful situations and to make quick judgments to address various situations

Preferred qualifications for this position include:

  • Basic medical terminology

  • Current Procedural Terminology (CPT)

  • ICD9-10 coding knowledge

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Plans

Location: Oregon-Beaverton

Req ID: 194606