Providence Customer Care Coordinator 1 in Beaverton, Oregon
Providence St. Joseph Health is calling a Customer Care Coordinator 1 to our location in Beaverton, OR.
We are seeking a Customer Care Coordinator 1 to be a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service in a call center based team environment.
Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers. Will provide detailed benefit quotes, eligibility and premium information on a broad portfolio of products, assist members in selecting medical homes and primary care physicians, educate members and providers in the appropriate use of health plan and clinic services, research and respond to claims and authorization inquiries, knowledge of complex custom networks, and resolve customer issues and concerns
In this position you will have the following responsibilities:
Research and respond to member, provider, employer group and other internal and external questions, concerns, needs. Provide education to both members and providers as appropriate.
Advocate for the customer. Explain benefits in a detailed and courteous manner so they are understood. Educate members to promote utilization of products and services to their full advantage and to optimize the value of their healthcare dollar.
Critical thinking skills in order to problem solve when a root cause of an issue is not apparent.
Ability to work in a Multi-Channel Contact Center environment both by phone, in person and over email.
Facilitate resolution of member or provider's issues in a timely, efficient and professional manner.
Document all calls in accordance with company standards and resolve inquiries at point of service when appropriate. First call resolution is the desired outcome.
Demonstrated data entry skills and PC processing skills in a Window based environment.
Strong verbal, written and interpersonal skills.
Skillful at providing and receiving feedback to improve personal performance and team effectiveness.
Multi-tasking skills with the ability to talk and type.
Required qualifications for this position include:
High School Diploma or GED.
2 years experience in a high pressure customer facing service environment with a proven track record of learning and applying complex concepts.
About Providence in Oregon.
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Customer Service
Req ID: 278982