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Providence Health & Services Coordinator - Training & Quality Assurance in Beaverton, Oregon


Providence Health Plan is calling a Coordinator - Training & Quality Assurance to our location in Beaverton, OR.

In this position you will have the following responsibilities:

  • Identifies, assesses, develops, conducts and assists in Pharmacy Technician staff and individual technician training and development programs for all Pharmacy operations.

  • Ability to complete, train, mentor all major job duties/functions of Pharmacy Technician Job Description

  • Research training topics, develop lesson plans, and write all training curriculum aimed at achieving goals and objectives. Update materials as procedures and policies change so that information presented is accurate in one or more of the areas of Claims, Customer Service and/or Membership Accounting.

  • Conduct training sessions utilizing, written material or other training tools. Use a supportive teaching style that is effective for the different learning styles of all pharmacy staff supporting all work facets of the Pharmacy Technical & Clinical Help Desk.

  • Develop course assessments and evaluations to continually improve sessions to ensure that trainees are adequately prepared to perform basic job duties and build on team cohesiveness and interpersonal relationships within the Pharmacy Technical & Clinical Help Desk.

  • Provide constructive feedback on trainees; work on continuous employee development and growth opportunities with Operations Coordinators and Managers.

  • Ability to systematically develop, implement & audit policies, procedures, supportive materials and workflows for all work activities performed by team.


Required qualifications for this position include:

  • Bachelor's degree or equivalent experience required in business, science or health care related field.

  • 3-5 years of outpatient Pharmacy Technician experience.

  • 3-5 years of customer service experience required.

  • Strong computer, data entry and typing experience.

  • Medication and drug product training and medical terminology.

  • Previous experience training adult learners.

  • Working knowledge of medical terminology, CPT coding applications, basic anatomy and physiology, pharmaceutical math calculations, knowledge of pharmaceuticals, general medical office, hospital, and pharmacy outpatient operations and services, pharmacy billing, and confidentiality guidelines.

  • Strong customer service skills, versed in crucial conversations and conflict resolution.

  • Strong organizational, analytical, problem solving skills and decision making capabilities.

  • Strong verbal, written and interpersonal communication skills, including grammar.

  • Strong negotiation skills and the ability to bring a group to a consensus through problem solving, conflict management, group communication and interpersonal relationships. This may include working with both internal and external customers.

  • Demonstrated appreciation of team dynamics and ability to coach for successful team development.

  • Demonstrated high level computer skills in: MS Office Suite, Outlook.

  • Ability to effectively document coaching and training interventions and to work closely with the manager to assure appropriate documentation for the pharmacy staff.

  • Ability to develop & implement policies, procedures, and workflow documentation for all work performed by the Pharmacy Services department.

  • Knowledge of Medicare Part D regulations including Medication Therapy Management program requirements.

  • Ability to develop and deliver presentations and engage the audience in active discussion.

Preferred qualifications for this position include:

Managed care pharmacy experience.

Project management, Six Sigma, Lean training, Change Acceleration Process (CAP) and Work Out training and experience.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Pharmacy Support/Clerk

Location: Oregon-Beaverton

Req ID: 226319