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Providence Rehabilitation Support Specialist in Anchorage, Alaska


Providence is calling a Rehabilitation Support Specialist (Rehab Therapy Admin , Days, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Organize and expedite flow of work according to department standards and guidelines. Verify and update patient visit information into office record systems. Recognize errors/problems and correct within scope of responsibility.

  • Schedule patient clinic appointments. Ensure valid referral from physicians and communicate with admissions and HIM departments. Assemble and ensure patient records contain appropriate authorizations and all associated documentation is complete. Work with clinical staff for high priority appointment scheduling. Make reminder calls for appointments, as required.

  • Assist with department specific audits/projects and reporting requirements. Research, collect, assemble, and/or verify data/information, as required. Keep the minutes for department staff meetings.

  • Greet patients in a professional and courteous manner. Assist and resolve patient inquiries (scheduling and billing) appropriately and in a timely manner. Maintain confidentiality of all patient and employee information.

  • Answer incoming calls using courteous phone etiquette. Assist with routine questions and inquiries regarding patient appointment and/or billing information. Take messages or refer calls to appropriate staff. Demonstrate professional inter-personal skills in communicating with providers, clinical staff, patients, and other departmental staff.

  • Be responsible for keeping treatment areas and equipment clean and organized. Ensure clinic maintenance and infection control standards are followed. Check on the needs of treatment rooms and cleaning stations hourly and cleaning as necessary.

  • Be responsible for department purchasing and unit supply processes. Utilize computer system to independently process purchase orders through appropriate supply system channels to obtain clinical supplies and maintain/monitor supply levels to efficiently conduct business operations. This includes, researching and ordering of non stock equipment and supplies.

  • Hold the department purchasing card and will follow terms of appropriate use. Will track purchases, maintain receipts and reconcile monthly activity report in conjunction with manager.

  • Assist with appropriate access to and working order of tools needed for the department including, but not limited to, creating MIS work orders, suggesting and organizing inventory, monitoring working order of equipment, initiating facilities and biomed work orders as necessary and collaborating closely with purchasing/accounts payable for stock needs.

  • Operate office equipment in a safe manner according to department procedures. Identify equipment in need of repairs and orders same. Keep office and personal space clean and orderly.

  • Complete initial and annual Competency Plan for assigned job and department.


Required qualification for this position include:

  • High School Diploma or GED

Preferred qualification for this position include:

  • 2 yearsof experience in a medical office setting and familiar with medical insurance billing.

About Providence Alaska Medical Center

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Alaska-Anchorage

Req ID: 284966