Providence Health & Services Manager Behavioral Health Services in Anchorage, Alaska
Providence is calling a Manager Behavioral Health Services (Psychiatric Emergency Dept, Days, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
RESOURCE UTILIZATION: Consider factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of care and other services. Utilizes staffing management principles to assure adequate supply of all necessary staff to perform systems of care. Manages daily staffing issues in conjunction with designated resources, analyzing available data sources, and making decisions based on this data. Makes adjustments in daily schedules according to changes in staffing needs, due to census or acuity. Responsible for daily performance against budget targets. Develops, implements, evaluates and modifies programs and services needed to meet patient care and staff development needs. Manages department payroll activities. Responsible for managing the day-to-day department level operational budget and in conjunction with others, assists in the development of annual operating and capital budgets. Coordinates with the behavioral health service line to evaluate gaps in services, share resources and develop processes to assure smooth transitions of care along the continuum. Exercises independent judgment to implement plans for operations in areas of responsibility.
LEADERSHIP: Provide visionary leadership in the professional practice setting and the profession. Uses leadership principles to anticipate and influence change. Determines resources and actions needed to accomplish objectives. Sets priorities and manages time effectively. Identifies potential problems/opportunities and plans contingent action. Collaborates with the director, management team and informal leaders in these efforts.Encourages innovative efforts in others. Seeks creative methods to resolve conflicts. Promotes inter-disciplinary care of the patient and is responsible for developing clinical programming, clinical supervision and trauma informed care. Keeps Director informed of clinical issues, staffing issues, feedback from community providers and risk management concerns. Acts on behalf of Director in his/her absence, attending meetings and making decisions as appropriate and necessary. Serves on work groups / committees as assigned.
QUALITY OF PRACTICE: Establish clear clinical practice expectations based on professional standards for areas of responsibility. Able to provide clinical care at an expert level and is a role model for staff in the clinical setting. Leads area of responsibility in developing, modifying and implementing patient/customer care standards, policies, procedures and protocols. Develops clinical programming to ensure trauma informed evidence based practice is implemented. Role models customer service standards of the Providence Health System in Alaska. Responds to customer requests and complaints promptly and with courtesy. Fosters a supportive environment and works towards service recovery when necessary. Facilitates the development and implementation of department quality improvement plan which address clinical, operational, and business objectives which incorporate appropriate aspects of the PHSA quality strategic plan.
COLLABORATION: Partner with internal service lines to ensure integration of behavioral health in all other areas of clinical care. Provides consultation with other leaders to share best practice and uses independent judgment to assign work to team members and to responsibly direct team members. Creates supporting systems that enable staff to jointly plan and deliver care. Role models collaboration and partnership with the care team. Schedules regular meetings with direct report staff to assure communication; utilizes various methods to communicate with staff. Collaborates with staff, physicians, local mental health care providers, and all appropriate departments to promote optimal care and customer service.
COMPLIANCE: Develop quality improvement plans, monitors data and develops process improvement plans. Supports the implementation of organization policies and procedures in compliance with state, federal and other regulatory guidelines to help ensure that high quality, cost-effective customer services meet or surpass accreditation standards. Maintains confidentiality of all information related to customers, employees, medical staff, and as appropriate, Providence Alaska Medical Center and the Providence Health System. Keeps current with advances in practice and technology, sharing knowledge with the staff on a regular basis. Stays informed of current regulatory standards. Assures adequate preparation for, and participates in, regulatory compliance surveys and audits.
EDUCATION/PROFESSIONAL PRACTICE EVALUATION: Assume responsibility for obtaining information and expanding job knowledge and competency that reflects current practice. Role models personal development and education. Evaluates own practice in relation to professional practice standards and guidelines, relevant statutes, rules and regulations. Coordinate education events that impact referral sources and meet the needs of the community. Responsible to develop and coordinate, with assistance of the director, clinical educator, and/or clinical nurse specialist, department competencies, educational programs, new employee orientation, and annual skills labs.
ETHICS: Integrate ethical provisions in all areas of practice. Follow the “Ethical and Religious Directives for Catholic Health Care Services” developed by the United States Conference of Catholic Bishops.
RESEARCH: Integrate research findings into practice. Stays informed of current evidence-based protocols and standards for the management and care of customers in the area of responsibility. Assists in the development, implementation and modification of programs and services needed to meet customer care and staff development needs. Actively explore and identify new program development opportunities based on research.
ADVOCACY: Develop relationships with external stakeholders and advocates for rights of customers, serving on internal & external committees or boards designed for system improvement and advocacy. Form positive service relationships with local public safety and non-profit organizations. Builds relationships with the behavioral health stake holders and the community through direct contacts. Identify stake holder needs and provide solution oriented actions while finding creative ways to overcome obstacles.
HUMAN RESOURCE STEWARDSHIP: Direct and administer assigned positions and functions to ensure high quality, cost-effective care services which meet or surpass accreditation standards. Uses appropriate interpersonal skills to guide others to accomplish objectives, facilitates teamwork, participation and cooperation. Delegates work so subordinates have the necessary direction, authority and skills to complete assignments. Assures timely performance evaluations that reflect validated competence, safety, and quality standards of practice. Develops and promotes talents of the team and succession planning. Counsels staff appropriately and is competent in conflict management. Supports workforce development through building relationships with academic institutions and exploring opportunities/strategies for workforce recruitment and retention. Interviews, hires, and evaluates performance.
Implement care/services that recognize age/diversity specific needs/issues of customers served.
Required qualifications for this position include:
Master's Degree in Behavioral health, social work or counseling, or related field.
Ability to obtain unencumbered Alaska LCSW, LPC, or LMFT license by date of hire.
Current Basic Life Support (BLS) card must be from American Heart Association upon hire.
Five (5) years behavioral health or social services experience.
Three (3) years management/supervisory experience.
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Req ID: 287937