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Providence Health & Services Manager, Clinical Informatics HIE PSJH in Alaska


Providence St. Joseph Health is calling a Manager, Clinical Informatics HIE PSJH to any of our locations in CA, OR, MT, AK, TX or WA.

We are seeking a Manager, Clinical Informatics HIE PSJH who will be responsible for leading a broad team of HIE analysts and/or engineers. The Manager is responsible for planning, deploying, and managing the set of activities and resources necessary to ensure that all aspects of Information Systems in area of responsibility and adoption, utilization, and implementations of HIE are operating at expected levels of service, utilization, optimization, and availability across the enterprise. This position follows strategic direction and drives the tactical efforts necessary to bring the strategy to fruition. Success in this role requires a wide breadth of knowledge and experience, some project management and processes development experience, and previous management/leadership experience. The Manager is responsible to work across functions with peers in other groups to ensure collaboration for shared goals and works with senior management and other peers on strategy development and execution planning.

In this position you will have the following responsibilities:

Strategy Development and Alignment: Collaboration

  • Lead work with HIE initiative sponsors to plan, implement and optimize HIE solutions that support HIE and business sponsored strategic initiatives

  • Works with peers and team develop and implement technical solutions as well new innovative solutions such as new features and functionalities

  • Promotes policies and procedures are developed and updated as necessary to align with HIE permitted and expected uses

  • Participates in developing, implementing, and maintaining system wide Standards and Guidelines for HIE solutions

  • Liaison with departments to identify and resolve operational workflows issues related to HIE technology, and issues related to data, data integrity, and interfaces.

  • Works with third party vendors such as independent practices’ EHRs to proactively strategize on development and/or enhancement of clinical information system solutions to meet PSJH business needs.

  • Works with HIE leadership and Product Management in researching and evaluating the effectiveness of technologies as well as developing proof of concepts that impact clinical users.

  • Explores new opportunities for growth and development of the HIE and HIE Tools while fostering an atmosphere of innovation and creativity.

  • Instills a sense of individual Caregiver ownership in the HIE and HIE Products.

  • Demonstrates leadership, collaboration, critical thinking, and teamwork in addressing decisions and resolving issues.

  • Management and Maintains an ongoing working knowledge on all aspects of the CURES Act and other federal and state laws and regulations governing or impacting interoperability

  • Maintains an ongoing working knowledge of all applicable Federal, state, and local laws and regulations for all states in which PSJH has a physical clinical presence. Maintains working knowledge of all relative PSJH and local Ministry policies and procedures to ensure behaviors that are honest, ethical, and professional.

  • Collaborates to identify educational opportunities and ensures clear and adequate communication of team activities and ensuring use of standardized and team awareness of educational materials.

  • Demonstrates ability to take on new responsibilities and grow in progressive and higher levels of management and leadership in the organization.


  • Under direction of the HIE Executive Director and in collaboration with various departments, monitors and maintains all HIE related systems and tools, resolve errors and optimize system performances to improve user experience through upgrades, code standardization and improvements, automation, and other methods as appropriate.

  • Maintain all aspects or HIE tools and technologies according to internal and external information security recommendation and industry standards.

  • Serves as the champion and change managers for all HIE projects within scope across the enterprise.

  • Serves as a positive role model for encouraging others to embrace operational changes associated with the HIE implementation and solution rollout efforts.

  • Manages projects as assigned with attention to detail, expected outcomes, and timelines.

  • Maintains and manages CRM tools for the HIE such as MS Dynamic, MS Sharepoint, etc.

Standards of Performance:

  • Actively supports and incorporates the mission and core values of PSJH in daily activities and interactions with all others. Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information as required by Federal, State, and Company compliance policies. Ensures compliance in self and team with mandatory system training and education efforts. Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in system and department safety policies/procedures.

Customer Service:

  • Develops and maintains collaborative relationships with other departments, external vendors, clients/practices to optimize HIE connectivity, performance, and UI.

  • Develops and collaborates, using data, on individual and team objectives and capacities in the creation, definition, and advancement/support of new and existing standard operating procedures (SOP) and service level agreements (SLA) consistent with PSJH management, IS, and CI priorities with the goal of providing and maintaining excellent, realistic customer service.

  • Measures and reports on individual and team objectives/SOPs/SLAs as required/requested by CI and IS leadership.

  • Advocates for and supports a collaborative and just work environment that maintains and augments employee engagement and satisfaction with a career at PSJH.


Required qualifications for this position include:

  • Bachelor's Degree in Information Systems or Informatics, BA, Health Care Administration, Public Administration or related healthcare field

  • 7 years of related experience

  • 4 years of leadership experience

Preferred qualifications for this position include:

  • Master's Degree in Information Systems or Informatics, BA, Health Care Administration, Public Administration or related healthcare field

  • IT Programming Language (eg Java, HTML, Object-Oriented, SQL, etc.)

  • HL7 v2 Professional

  • Project Management Professional

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Irvine

Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska

Req ID: 301369