Providence Health & Services Service Excellence Representative - Hospice ( Per Diem - Variable Shift ) in Torrance, California


Providence is calling a per diem, variable shift Service Excellence Representative at Providence TrinityCare Hospice in Torrance CA.

This position will provide coverage on Saturdays and back-up coverage during the week.

In this position you will:

  • Provide information and resources to the inquiring customer.

  • Exercise considerable initiative and judgment while providing excellent customer service.

  • Have thorough knowledge of services provided throughout the Providence continuum and acts as a resource to the community.

  • Work in collaboration with other members of the Call Center to: obtain insurance verification and / or authorizations for patients at time of admission, schedule patient/family presentations or admission appointments, verifying that all admission documentation present per agency and regulatory requirements.

  • Document ongoing conversations with referral partners, patients/families, hospice liaisons, Admission RN, Triage RN, and/or other hospice staff per protocols within the EHR.

  • Be responsible for entry of accurate ICD codes for the hospice primary, secondary and/or related diagnosis into the patient record.

Please upload a current copy of your resume reflecting all your relevant work experience.


Required qualifications for this position include:

  • Bilingual in Spanish

  • Excellent phone skills, good oral and written communication skills, good word processing and computer skills, and able to operate office equipment

  • Ability to use Excel software

  • Has strong organizational skills and is detail oriented

  • Valid driver's license OR reliable transportation

Preferred Qualifications:

  • Previous experience in a related call center environment, physician office or clinic

  • Knowledge of community resources available for patients and families

About the hospice you will serve:

Providence TrinityCare Hospice, established in 1977, is the oldest and largest non-profit hospice in Southern California and the first to be licensed by the State of California. Caring for people in Los Angeles and Orange Counties with professional teams. Providence TrinityCare Hospice is Medicare Certified and CHAP (Community Health Accreditation Program) accredited. We also provide the only specialized pediatric hospice service in Los Angeles County.

As the only pediatric hospice in Los Angeles County, Providence TrinityKids Care understands the impact a seriously ill child can have on the life of a family. A specialized division of TrinityCare, TrinityKids Care helps children with life-limiting illnesses leave the hospital in order to spend as much time as possible at home with their families.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative Support (Clinical)

Location: California-Torrance

Req ID: 141393