Providence Health & Services Patient Financial Advocate in Torrance, California


Providence is calling a Patient Financial Advocate ( Per Diem, Variable Shift ) to Providence Little Company Medical Center in Torrance, CA.

In this position you will:

  • Be accountable for the verification of patient insurance eligibility prior to admission, for lateral transfers ensures appropriate authorization is initiated; or when possible is obtained before patient is admitted

  • Accurately entering all patient demographic and insurance information into EPIC when creating patient encountering, including authorization information

  • Work collaboratively with the Patient Financial Services staff to insure that face sheets are obtained

  • Coordinate with multiple disciplines regarding inpatient notification of an admission and/or patient transfer

  • Collaborate with physicians, hospital staff, insurance companies, and patient/family

  • Coordinate and act as a liaison to facilitate and manage appropriate and timely transfers

  • Provide and assist physicians with non-emergent transfers, consults, and other calls received

  • Efficiently and accurately document interactions on calls in EPIC


Required qualifications for this position include:

  • Bachelor's degree or equivalent experience in Healthcare related field

  • 3 years overall experience in integrated healthcare system in any aspect of access services, insurance or related position

  • Demonstrate experience in:

  • Working knowledge of Patient Financial Services process with emphasis on insurance verification, authorization, notification, patient liability estimates including, repatriation, pre-registration, and reimbursement contracts

  • Monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others

Preferred qualifications for this position include:

  • Experience with EPIC

  • Certified Healthcare Access Associate (CHAA)

About the hospital you will serve.

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital serving the greater South Bay communities of Los Angeles since 1960. We are proud of our reputation for clinical excellence, use of advanced technology, and a distinct focus on providing care with a personal, healing touch. In addition to the finest general medical, surgical, and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care.

Providence Little Company of Mary Medical Center,Torrance is proud to be recognized as a Magnet® Designated Hospital. We are the only South Bay area hospital to be named a 100 Top Hospital by Truven Health; a distinction we have held four years in a row. As a recent recipient of the Premier Award for Quality by the Premier healthcare alliance and the American Hospital Association McKesson Quest for Quality, our commitment to outstanding patient care and operational efficiency is clear.

As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person and give special concern to the most vulnerable members of our community.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Finance & Accounting

Location: California-Torrance

Req ID: 164555