Providence Health & Services Lead Patient Care Representative in Santa Monica, California


Providence is calling a Lead Patient Care Representative ( Full Time / Day Shift ) to Providence Saint John's Health Center Physician Clinic location in Santa Monica, CA.

In this position you will:

  • Under the supervision of The Saint John’s Health Clinic Operations Manager, Director of Supportive Care Program, incumbent is responsible for the oversight of a new service line called “Supportive Care” which provides care management and services for seriously ill patients across all locations of care.

  • Incumbent will be responsible for business functions, clinical operations and quality assurance activities.

  • Incumbent will manage telephone calls, appointment scheduling, coding and charge entry, coordination of care services with other physicians or third parties, taking minutes in meetings and administrative activities for the Program.

  • Incumbent is also responsible to perform special projects as needed to advance the goals of the Program.


Required qualifications for this position include:

  • Minimum 3 years experience inmedical office, hospital, or medical facility (SNF/ALF) setting.

  • Minimum 1-3 years management experience.

  • Ability to deal effectively with many people across a broad range of cultural backgrounds and ages.

  • Ability to maintain patient confidentiality and privacy in accordance to hospital policy.

  • Ability to clearly communicate with internal and external customers, including, but not limited to, patients, co-workers, management, physicians, and visitors.

  • Ability to handle multiple tasks and appropriately prioritize.

  • Excellent oral and written communication skills.

  • Ability to work effectively with many people at various levels of the organization.

  • Ability to prioritize, organize and coordinate work.

  • Proficient in P.C. software applications including, Microsoft Word, Excel, PowerPoint, Access, Outlook, etc.

  • Ability to work independently with little or no supervision.

  • ICD-9/ICD-10/CPT Coding

  • Keyboard / type 45 wpm

  • Speak/Read/Write English

Preferred qualifications for this position include:

  • Prior billing or coding experience

  • Experience in geriatrics, palliative care, or hospice environments

  • 4 Year College degree

  • Speak, Read, Write Spanish

About the hospital you will serve:

Providence Saint John’s Health Center in Santa Monica, California, is part of Providence Health & Services, an integrated, not-for-profit network of hospitals, care centers, medical clinics, home health services, affiliated services and educational facilities in the western United States. Founded in 1942, Providence Saint John’s Health Center enjoys a reputation for clinical excellence across many disciplines.

The 266-bed health center has a medical staff of more than 900 physicians, 1,800 employees and a host of volunteers who share a commitment to providing quality care for all.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinics/Medical Group

Location: California-Santa Monica

Req ID: 167374