Providence Health & Services Support Services Supervisor in Portland, Oregon


Providence is calling a Support Services Supervisor (1.0 FTE, Rotating/Variable) to Providence Office Park Portland in Portland, OR.

In this position, you will:

  • Be dedicated to customer satisfaction by providing high quality diagnostic information to care givers that is: accurate, timely, compliant, affordable, continuously improved and consistent with the core values of Providence Health System.

  • Primarily focus on delivering service commitments defined for the location in which the department resides.

  • Deliver services in a highly cost effective manner while maintaining appropriate licensures and conditions as required by Clinical Laboratory Improvement Amendments (CLIA), Occupational Safety and Health Administration (OSHA), Change Acceleration Process (CAP), the Quality Plan and the Laboratory Compliance Program.

  • Support the primary goals of the location and its Operations Manager to improve service to the emergent and critically ill patients and, where appropriate, to meet production goals and timelines necessary to effectively compete in the outreach market.

  • Continuously strive to decrease costs while still maintaining the service levels and quality necessary to service all caregivers and their patient populations served by the department.


Required qualifications for this position include:

  • High school diploma or equivalent

  • Documented leadership coursework

  • Licensure as defined by CLIA regulations is required (refer to Job Title Specification Sheet-JTSS)

  • 6 years of progressive laboratory experience in a high volume facility -or- a total of 6 years combined experience and education

  • Familiarity with all aspects of support department operations, including cost effective management of labor and supplies

  • Familiarity with workflow and operational processes between technical and non-technical laboratory functions

  • Ability to identify root causes for operational and financial variances and to remediate

  • Demonstrated ability to resolve service failures and initiate analyses to develop long term solutions

  • Demonstrated ability to work with disparate groups across multiple shifts


  • Some college

  • Specialty certification in area of responsibility, if appropriate

  • Previous supervisory experience

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Lab (Medical Technologist, Medical Lab Technologist)

Location: Oregon-Portland

Req ID: 136781