Providence Health & Services Senior Applications Analyst in Portland, Oregon


Providence is calling a Senior Applications Analyst to Providence Health & Services in Portland, OR.

We are seeking a Senior Applications Analyst to analyze and evaluate existing or proposed systems or modify procedures to process data and solve problems for the ITSM suite of applications. These applications support the business of IT – Service Desk, Asset Management (ITCM and ITAM), Service Catalog, Process Automation and the related databases and infrastructure. This position requires expert knowledge of agile software development process and requirements and will develop requirements for functionality to be deployed in Providence systems. The individual may be called upon to lead medium to large internal project work teams developing project plans and work plans. Review schedules, cost and documentation to ensure success of projects.

The position is critical to successful implementation of IS solutions. The ideal candidate can work on multiple projects at once with minimal supervision. The analyst is also responsible for improving business productivity through examining existing business practices and working with the team for solutions; designing and analyzing metrics; perform gap and impact analysis; assist QA in developing test cases to ensure UAT is planned and executed successfully; develop system flowcharts and documentation.

This individual mentors and assists others in support of applications, projects and goals. This person typically deals with users to determine appropriate requirements of complex systems.

In this position you will:

  • Use in-depth information and analysis to provide management with advice and counsel on a variety of business issues for the suite of ITSM applications (CA Inc or Service Now), which are often highly technical and complex in nature.

  • Define user requirements for complex systems.

  • Perform highly complex qualitative and/or quantitative analyses.

  • Lead project teams as needed. Identify and create standards and processes to support the application.

  • While the emphasis is on requirements analysis and development, knowledge of basic SQL is desirable.

  • Identify and create standards and processes to support the application portfolio management.

  • Develop application lifecycle and oversee a large portfolio of applications in cooperation with analysts, project managers, and strategic partners.

  • Manage upgrades for complex systems

  • Develop, facilitate and report test plans for application patches, upgrades and infrastructure configuration changes.

  • Develop technologies, processes, services supporting connectivity and technical environments.


Required qualifications for this position include:

  • Bachelor's degree or equivalent blend of education and experience.

  • Seven (7) years of functional experience

  • Proficient in Microsoft Office Products

Preferred qualifications for this position include:

  • Post graduate studies in a related field

  • Experience applying ITIL concepts in an IT environment.

  • Experience with one or more of the following CA applications Service Desk Manager, Asset Management (ITCM and ITAM),Service Catalog, Process Automation, Configuration Automation and related products.

  • 8 years health care experience

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Beaverton

Other Location(s): Oregon-Portland

Req ID: 151884