Providence Health & Services Relief Patient Dining Specialist in Portland, Oregon

Description:

Providence is calling a Relief Patient Dining Specialist (0.0 FTE, Rotating Variable) to Providence St. Vincent Hospital in Portland, Oregon.

In this position, you will:

General summary for all Food and Nutrition Service Roles:

  • Provide a high level of customer service for patients, family members, volunteers, physicians and staff.

  • Adhere to The Service Excellence Standards of Behavior Guidelines at all times.

  • Possess a comprehensive knowledge of, and be compliant with, specified regulatory requirements, and food safety and sanitation regulations for food service in a healthcare environment.

  • Follow proper sanitation procedures and practices to assure the cleanliness and sanitation of ware-washing, service-ware, equipment in the work area.

  • Adhere to County/State health department, hospital, and department standards, policies and procedures at all times.

Diet Call Center Role :

  • Act as the nutrition services "customer service greeter" who directly communicates with patients by telephone.

  • Be responsible for meeting all patient menu processing, meal and nourishment needs. Call Center takes patients' orders, menu choices for their meals or snacks.

  • Accurately input menu selections, print meal tickets, respond to printed requests from nursing units, assuring patient choices are consistent with their diet orders.

  • Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, joint commission regulations, hospital processes, policies, procedures, and medical terminology.

  • Anticipate patient needs. Use active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.

  • Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.

Unit Host or Ambassador role:

  • Be responsible for meeting all patient menu processing, meal and nourishment needs, and non-medical and non-positioning patient care requests.

  • Take patient's orders, menu choices for their meals or snacks.

  • Accurately input menu selections, assuring patient choices are consistent with their diet orders.

  • Possess knowledge of specialized therapeutic diets, patient identification and national patient safety requirements, Joint Commission regulations, hospital processes, policies, procedures, and medical terminology.

  • Anticipate patient needs. Uses active listening, problem solves provides understanding around patient concerns, circumstances, and expectations.

  • Act as a nursing unit resource person for the Food and Nutrition Services Department.

  • Assure cleanliness and sanitation of equipment and work area through proper sanitation procedures and practice.

Patient Dining Coordinator:

  • Coordinate the provision of attractive nutritious meals to patients by timely and accurate assembly of food trays and the timely delivery of meal carts to designated nursing units in a courteous, friendly manner.

  • Assure patient dining services runs smoothly to provide a positive food experience for our patients.

  • Meet and routinely visit with patients and families to address concerns and assure patient satisfaction is achieved, assures all areas are well stocked, clean, and orderly.

  • Coordinate the daily operation of the Food and Nutrition Services department to assure quality service, product, and operation standards are achieved.

  • Coordinate daily operations, including Provtime review, directing, scheduling, coaching and training employees.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items, workflow, job description, job outlines, practices and procedures.

  • Be responsible for data entry, quality control/monitoring and preparation of daily operational reports.

  • Refer decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager.

Retail Dining, Barista and Catering:

  • Coordinate the provision of courteous, friendly food service to hospital employees, visitors and physicians by setting up, stocking, replenishing and cleaning service areas.

  • Coordinate daily operation of retail food service outlets to assure quality service, product, and operation standards are achieved.

  • Schedule employees, coach and train, order food and supplies, handle cash, review Provtime, and run operational reports.

  • Participate in the hiring and performance management of employees.

  • Participate in development and implementation of menu items and practices and procedures related to the operation of the retail food service outlets.

  • Assure quality service and product is provided and operation standards are achieved.

  • Assure that all retail areas are well stocked, clean, orderly and ready for customers.

  • Assist as needed in taking orders, assembly and service of customers’ orders, operate cash register, buss tables, prepare food, operate dish machine, take phone orders, and provide espresso coffee service.

  • Provide catering services including production, services, set up and clean up, cash reconciliation, place orders with vendors. Referring decisions such as capital equipment, service level changes, and vendor changes to supervisor/manager

Coordinator Catering:

  • Assure a quality catering experience for our customers.

  • Perform event costing, supply ordering and menu planning as required.

  • Cleaning and re-stocking of the doctor's dining room.

Qualifications:

Required qualifications for this position include:

  • High school diploma or equivalent

  • Oregon Food Handlers Certificate or Serve Safe Certification prior to employment

  • 1-2 years of experience in customer service, computer skills, patient interaction, healthcare food service and food service experience

  • Healthcare food service using therapeutic diets

  • Ability to read, speak and understand English in order read and interpret menus, orders, interact and communicates with patients and customers. This includes communication of instructions or directions.

Preferred qualifications for this position include:

  • Registered Dietetic Technician

  • Experience in high volume call center

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Food Service

Location: Oregon-Portland

Req ID: 138689