Providence Health & Services Client Service Representative - Regional Core Lab (On-Call, Rotating/Variable Shift) in Portland, Oregon
Providence is calling a Customer Service Representative (0.01 FTE, Rotating/Variable) to Providence Office Park in Portland, OR.
This position is responsible for providing lab guidance and expertise to both patients and lab employees calling in for information regarding lab services. The ideal candidate for this position will not only be able to provide excellent customer service but also have a knowledge and understanding of lab operations.
In this position you will:
Be responsible for handling customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
Report laboratory results to clients using established protocols, document reporting or call history in the patient's electronic record, and maintain appropriate records.
Contact clients to resolve routine issues related to patient testing and result reporting.
Identify Account and Sales Executives of issues that may require a face to face visit and/or generate Sales leads for Sales Specialists.
Required qualifications for this position include:
Highschool diploma or equivalent
1 year of industry related experience
Demonstrated proficiency in the use of personal computer applications and current on new technology
Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology
Ability to type 30 words per minute (WPM)
Preferred qualifications for this position include:
- 1 to 2 years of experience in customer service in a high volume call center and possess a lab background
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Administrative Support (Clinical)
Req ID: 137496