Providence Health & Services Clinic Coordinator - Immediate Care Clinics in Olympia, Washington


Providence Medical Group is calling a Clinic Coordinator to join the team at our Immediate Care Clinics!

Please Note: This position will support BOTH the West Olympia Immediate Care Clinic & the Lacey Immediate Care Clinic. Occasional travel between these sites will be required.

This is a full time (Monday - Friday; 40 hours per week) and benefits eligible position.

The Clinic Coordinator coordinates the day to day operations of the clinic. Act as a liaison between physician, physician office staff, and ancillary departments. Perform all duties in a manner that promotes team concept and reflects the Sisters of Providence mission and philosophy. This position performs all duties in a manner that promotes team concepts and reflects the Providence Health & Services mission, philosophy, and core values. Actions will reflect the service area behavior standards which are driven by the core values.

In this position you will:

  • Participate in interviewing of applicants and coordinate the hiring process. Train and coordinate orientation for newly hired employees

  • Ensure adequate staff coverage for the clinic operations including approval of all staff time-off requests. Take calls from staff unable to come in as scheduled and assess/direct coverage. Complete all PSR scheduling Assess clinic-staffing needs on a daily basis and recommend low census

  • Provide administrative support to the Clinic Manager. Maintain clinic meeting agendas and minutes, administrative reports, training logs, accounts payable, payroll and non-medical supply par levels

  • If relevant to the setting, coordinates care of all new OB patients. Maintain positive relationships with local Health Departments and other community resources to ensure continuous OB referrals to the clinic, as relevant to the setting

  • Provide computer training for operations staff to ensure their efficiency with all applications

  • Review and analyzes phone performance data, and recommends improvement strategies

  • Maintain all provider clinic schedule templates. Recommend changes to maximize patient scheduling efforts

  • Collaborate effectively with Clinic Leadership as appropriate to ensure smooth clinic experience for the physicians

  • In Clinic Managers’ absence, act as liaison for the patients, visitors and staff, providing assistance to inquires whenever possible. Act on behalf of the Clinic Manager (in his/her absence) in responding to patient complaints, including facilitating and documenting a resolution

  • Facilitate billing complaint resolutions. Facilitates monthly reporting

  • Provide coverage for non-medical staff on an emergent basis only

  • Provide leadership to all PSR staff. Establish effective communication and provide tools to maximize staff performance

  • Assist clinic manager and medical directors in assigning work objectives and help provide methods to achieve quality care to patients and meet clinic teaching goals, as appropriate to the setting


Required qualifications for this position include:

  • Associate’s Degree

  • Training or education in office and personnel management, computer/database systems and accounts management

  • Proficiency with PC software applications including Word, Excel and practice management systems

  • Ability to prioritize tasks and delegate duties

  • Strong leadership skills

  • Proven analytical skills in problem solving techniques

Preferred qualifications for this position include:

  • Bachelor’s Degree or equivalent experience

  • Minimum of 3 years medical office or health care experience

  • Medical terminology experience

  • Detail oriented and accurate in output. Minimum of two years leadership experience with staff, quality and staff productivity

About the clinic you will serve.

Providence Medical Group is a group of more than 125 primary care, specialty care and hospital-based medical providers who serve a five-county region in scenic southwest Washington. Our clinics are located in Aberdeen, Centralia, Lacey, Olympia and Rochester. With an emphasis on the medical home model, our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinics/Medical Group

Location: Washington-Olympia

Req ID: 141642