Providence Health & Services Supervisor - Insurance Department in Mission Hills, California


Providence is calling an Insurance Department Supervisor ( Full Time / Day Shift ) to our Facey Insurance Billing location in Mission Hills, CA.

In this position you will:

  • Coordinate the day-to-day operations of the insurance department within the Business Office.

  • Work with manager and staff to ensure that department meets organization financial goals and objectives.

  • Understand the importance of a standardized work flow process and works with manager to ensure the processes are developed, documented through the procedure notice process and monitored to support improved work flow and business objectives.

  • Be responsible for supervising the pre-billing, insurance follow-up and payment posting teams of the insurance department.

  • Monitor daily activities of each team and makes the necessary adjustments in work assignments.

  • Work with manager to facilitate the coordination between teams.

  • Maintain knowledge of insurance payer and government rules and regulations and works with manager to make the necessary changes in policies and procedures.

  • Demonstrate a high level of integrity and innovative thinking and actively contributes to the success of the organization.

  • Work with the manager to consistently reduce accounts receivable and improve cash flow for the organization.

  • Carry out supervisor responsibilities in accordance with the organization policies and applicable laws.

  • Be responsibile for interviewing, hiring and training employees, planning, assigning and coordinating work; appraising, rewarding and disciplining employees; addressing complaints and problems.


Required qualifications:

  • Extensive knowledge of insurances-PPO, EPO, HMO, Indemnity, Medicare, MediCal, Workers' Compensation Specialty, Insured Service

  • Must possess excellent written and oral communication skills

  • Must possess excellent customer service skills

  • Must possess computer skills (Mainframe, Windows, Internet Explorer, Microsoft Outlook, Microsoft Word and Microsoft Excel) must understand how to use a practice management system to work accounts receivable.

  • IDX experience

  • Ability to navigate Health Plan Websites to verify eligibility, benefits and claim status

Preferred qualifications:

  • Must demonstrate a well rounded knowledge of ICD-9 and CPT coding, CPC

  • 2-5 years of college and 3years of account receivable experience or five to seven years of equivalent accounts receivable experience in a multi-specialty group.

  • Two years of supervisory experience

About the organization you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Supervisory / Management

Location: California-Mission Hills

Req ID: 159600