Providence Health & Services Patient Surgery Scheduler - Cardiology Services in Everett, Washington


Providence is calling a Surgery Scheduler to Providence Medical Group in Mill Creek & Everett, WA.

The Surgery Scheduler will work with clinical teams in the coordination of pre-operative appointments and patient needs as they arise.

Schedule : Full time, Monday - Friday, 8am-5pm

Location : Mill Creek and/or Everett, to be determined

In this position you will:

  • Greet and verify patient medical and insurance information in a friendly and courteous manner, normally on the phone, but occasionally in person

  • Communicate urgent patient needs to clinic provider or RN as necessary throughout the scheduling process

  • Schedule and coordinate procedures, surgeries, office appointments, and necessary tests for patients as required by their surgeon

  • Complete required referrals and insurance pre-authorizations for hospitalization, surgery, and other services according to requirements, or ensure requirements are met by the appropriate person

  • Instruct patients in the collection of samples and other tests. Coordinate with surgeon and clinical staff to ensure patient is educated about pre-operative procedures and that all necessary pre-operative procedures/tests have been ordered and completed

  • Arrange for patient testing, referrals, and/or hospital admission as appropriate

  • Call patients to remind them of their appointments and reschedule them as needed

  • Provide general information to patients regarding financial policies and registration requirements


Required qualifications for this position include:

  • Extensive experience in surgically oriented clinical practice

  • Broad understanding of the healthcare system to include the contractual and procedural relationships between clinic, hospital, and insurance companies

  • Understanding of varying patient financial responsibilities under a multitude of insurance plans

  • Ability to comfortably communicate with patients and insurance companies to obtain necessary information to preauthorize surgeries

  • Basic knowledge of ICD9 and CPT coding conventions to prepare paperwork

  • Knowledge of Epic electronic medical record and ability to document activity within the record

  • Computer keyboard skills, including word processing and spreadsheet experience preferred

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

A “Best Places to Work in Healthcare” – Providence Health & Services in the Northwest Washington Region is recognized as a “Best Places to Work in Healthcare” by Becker’s Hospital Review. Criteria for the recognition included benefits, wellness initiatives, commitment to diversity and inclusion, work environments and other areas that promote employee satisfaction and work-life balance.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Everett

Req ID: 162862