Providence Health & Services Patient Services Representative - Mill Creek Medical Center in Everett, Washington


Providence is calling a Patient Services Representative to Providence Mill Creek Medical Center in Everett, WA.

We are seeking a Patient Services Representative to provide efficient, accurate, and effective customer focused communication services.

In this position you will:

  • Process pre-registration of new patients and verification of registration for established patients.

  • Obtain and verify insurance eligibility verification for behavioral health patients and obtain referral authorizations.

  • Provide routine and complex financial counseling to patients, research routine and complex billing issues, and collect and verify insurance authorization requirements to ensure payer requirements are met in a timely manner.

  • Effectively communicate with internal and external customers including medical providers, clinic staff, and insurance companies; maintain ongoing tracking and appropriate documentation on referrals and authorizations via computer system and/or manual systems.

  • Work collaboratively with the back office teams to ensure an exceptional patient experience.

  • Be expected to maintain confidentiality of records or medical center information at all times.


Required qualifications for this position include:

  • High School diploma or equivalent.

  • Three (3) plus years’ health care business office or insurance experience, with a minimum of one (1) year ambulatory practice experience.

  • Comprehensive working knowledge of third party insurance processes.

  • Working knowledge of front and back office functions.

  • Prior experience in liaison role for providers and staff.

  • Excellent telephone communication skills.

  • Computer experience with the ability to type 40 wpm and understand MS Outlook, Word and Excel.

  • Basic knowledge of medical terminology.

Preferred qualifications for this position include:

  • Bachelor’s degree.

  • Training in coding with one (1) year experience with coding: ICD-9, ICD-10, CPT, HCPCS.

  • One (1) year patient third party eligibility verification experience on an automated patient accounts system.

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Everett

Req ID: 141356