Providence Health & Services Director Clinical Quality - High Reliability in Everett, Washington


Providence is calling for a Director Clinical Quality-High Reliability in Everett, WA.

In this position you will:

This position provides direction and leadership for all aspects of PMG NWR quality and clinical operations and has primary accountability and responsibility for the practice of ambulatory nursing and nursing support roles (inclusive of Medical Assistants and other clinical care support personnel), and the evaluation and implementation of clinical programs and services. The Director is responsible to develop a system of patient care that is aligned with the triple aim (excellent patient experience, strong health care outcomes, and cost effective care delivery), accountable care risk contract requirements, supporting the culture of Providence (including a significant emphasis on patient experience and provider/employee engagement), and implementing services aligned with the principles of a High Reliability system. S/he works closely with the Executive Team, the Medical Directors and Managers aligning resources, ensuring training and direction, and measuring outcomes of safe care delivery.

The following are essential job accountabilities:

  • Develop model of clinical supervision for nurses and medical assistants and/or other clinical support personnel in coordination with the medical directors and managers.

  • Ensure nurses, medical assistants and/or other clinical support personnel are appropriately oriented, trained, and demonstrate competency within their scope of practice.

  • Develop systems with managers to ensure orientation, competency training and monitoring.

  • Manage quality dashboards and performance on quality metrics, such as Boeing quality metrics and HEDIS 5-Star quality metrics for Medicare Advantage.

  • Develop, implement and standardize clinical workflows to meet or exceed quality targets (including clinical quality measures as well as patient satisfaction and employee/provider engagement targets).

  • Patient Safety Coordination: Regularly track and monitor patient safety publication, list serves and web based materials. Help to identify and anticipate future patient safety initiatives; Take a lead role in coordinating patient safety initiatives across provider and staff teams consistent with the goals and priorities established by Providence Health & Services and specifically Providence Northwest Region.

  • Oversee development of incident, events, and near miss case review in conjunction with the Chief Medical Officer, medical directors and clinic managers. This includes daily response to high harm scores, systematic review and reporting of trends, and recommending strategies for improvement.

  • Serve in lead role in coordinating and facilitating Leadership patient safety rounds and lead role in implementing High Reliability processes and work throughout the Medical Group.

  • Ensure clinical policies are current, approved by the medical leadership, implemented, and monitored for quality outcomes.

  • Lead collaborative efforts in working with inpatient and outpatient shared patient safety functions (inclusive of patient satisfaction and High Reliability work processes and initiatives).

  • Chair respective Quality, Safety and High Reliability Committees and other committees as assigned.

  • Provide education and training opportunities for nurses and medical assistants in partnership and conjunction with our Clinical Nurse Education team.

  • Assist managers in specific operational issues related to quality and scope of clinical practice.


Required qualifications for this position include:

  • Master’s Degree in Nursing.

  • Five years of supervisory/management experience (or equivalent work experience with progressive leadership).

  • Experience in ambulatory nursing.

  • Experience in quality, safety and clinical practice.

  • Experience in producing positive outcomes from collaborative work with medical leadership.

About the community you will serve.


Northwest Washington Service Area (NWSA) serves five counties through a

comprehensive network of healthcare services to include Providence Regional

Medical Center Everett (PRMCE), Providence Medical Group (PMG), Providence

Hospice and Home Care of Snohomish County. The NWSA is a ministry that is

committed to the mission and values of Providence Saint Joseph Health System.

With 501 beds, PRMCE is located just 30 miles north of Seattle. It’s the

largest in the state for hospital discharges and 3rd largest for licensed beds.

Founded in 1856 by Mother Joseph, its 4,700 employees, volunteers, and nearly

1,000 medical staff practitioners share a commitment to provide high-quality

care. PRMCE has earned the prestigious HealthGrades Distinguished Hospital Award

for Clinical Excellence four years in a row.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative Support (Clinical)

Location: Washington-Everett

Req ID: 157717