Providence Health & Services Survey Support Manager - Quality Assurance in Chehalis, Washington


Providence is calling an experienced clinical professional to be our Survey Support Manager - Quality Assurance at Providence Centralia Hospital in Centralia, Washington, and Providence St. Peter Hospital in Olympa, Washington.

The Survey Support Manager is responsible for leading continuous organizational regulatory readiness at Providence Centralia Hospital and Providence St. Peter Hospital. They work collaboratively with clinical leaders to ensure compliance with regulatory standards and survey readiness.

The person in this role will be responsible for facilitating compliance with standards/regulations through collaboration with leaders and staff, provide leadership for facility safety, serve as the organization contact with the Joint Commission, Department of Health, and CMS. They will also ensure that Centralia and St. Peter survey readiness process are implemented and adapted appropriately, as well as teach and model high reliability classes and principles.

This is a full-time, dayshift position.

In this position you will:

  • Demonstrate and model high reliability tools and tones.

  • Demonstrate knowledge of regulatory standards/regulations and requirements.

  • Coordinate and facilitate Joint Commission, Department of Health, and CMS readiness.

  • Organize and lead organizational tracer team as a process for ongoing readiness compliance.

  • Provide expertise on regulatory requirements to directors, managers, and staff.

  • Facilitate survey process.

  • Lead Facility Safety- provide leadership and director for Facility Safety Officers to ensure compliance with all regulatory requirements.

  • Lead teams and committees.


Required qualifications for this position include:

  • Bachelor’s degree in clinically related field.

  • Minimum three (3) years of experience in acute care (hospital).

  • Excellent interpersonal skills and ability to organize and manage competing priorities.

Preferred qualifications for this position include:

  • Licensure as a Registered Nurse in the State of Washington.

  • Certified Professional in Healthcare Quality (CPHQ), Certified Professional Accreditation Joint Commission, Lean, or Six Sigma certification.

  • Knowledge of patient safety and process improvement principles.

  • Recent managerial experience with proven ability to lead and influence change.

  • Experience with Joint Commission standards, state and federal regulations, and compliance.

  • Project management and/or team facilitation, public speaking, adult education.

  • Experience leading and coordinating collaborative multi-disciplinary partnerships.

About the hospitals you will serve.

Providence Centralia Hospital in Centralia, Washington is a 127-bed, not-for-profit hospital providing emergency, diagnostic, cancer, birthing and surgical services. It consistently receives high scores on accreditation surveys by the Joint Commission, the Washington Department of Health (DOH) and the Washington Department of Social and Health Services (DSHS).

Providence St. Peter Hospital is a 390-bed, not-for-profit regional teaching hospital. Located in Olympia, WA, St. Peter offers comprehensive rehabilitation, medical, surgical and behavioral health services. We have been ranked as one of the top 100 hospitals and as one of 10 premier healthcare employers in the nation and have recently achieved the coveted Magnet®" recognition from the American Nurses Credentialing Center®. Our hospital rests on a 173-acre campus, much of which includes natural forest and preserved wetlands that maintain a healing environment for patients and staff.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Supervisory / Management

Location: Washington-Chehalis

Req ID: 159372