Providence Health & Services Circle Account Manager - Consumer Innovation in Burbank, California
The Consumer Innovation Group (CIG) at Providence Health & Services is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.
We are looking for an Account Manager in Burbank, CA to support Circle. Circle is a new women's health platform from Providence. The Circle app connects expectant women and moms to trusted health information, services and care. The Account Manager will be responsible for the ongoing satisfaction & success of Consumer Innovation relationships at both internal and external assigned locations. Success includes customer engagement and retention, and customer satisfaction.
What you’ll work on:
The incumbent will be the liaison between assigned customers and cross functional teams in Consumer Innovation to ensure the timely and successful delivery of our service offerings according to customer needs.
How you’ll be doing this:
Function as a primary point of contact to your customers regarding Consumer Innovation related matters, resolving issues and maintaining relationships.
Coordinate routine meetings for both internal and external assigned accounts to discuss and review the ongoing effectiveness and satisfaction.
Track and manage launch plans and project timelines.
Consult with customers on implementation best practices for CI products and services.
Build and maintain strong, long lasting relationships with key customer stakeholders and executive sponsors.
Demonstrate and communicate deep understanding of the Consumer Innovation Products and delivery process.
Configure and maintain customer content in a content management system.
Provide input on new solutions and continual quality improvement to Consumer Innovation team based on client feedback.
Develop strategy and tactics to ensure optimal performance and success of the CI Products.
Communicate clearly the progress of initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Ensure issues are escalated and resolved. Quarterback identification and implementation of program improvement opportunities with internal and external partners.
Skills & Requirements:
Prefer five (5) or more years of middle level account management experience with preference in healthcare setting.
Track record of success with account management.
Experience in implementing and managing solutions based on the defined needs.
Proven track record of launching new products or services for customers.
Build strong relationships within internal and external organizations.
Experience with mobile technology.
Demonstrate ability to gather requirements and identify critical information relevant to the customer’s program.
Demonstrate proven success in multidisciplinary environment with clinicians and executives.
Account Management: Prefer five or more years of middle to senior level experience managing customer relationships
Implementation Consulting: Knowledge and experience in requirements gathering and implementation practices.
Project management: Superior organization skills and ability to problem solve.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization including senior and executive levels.
Strong listening, negotiation and presentation skills.
Excellent verbal and written communication skills.
Valid state driver’s license is required. Possession of the minimum (or greater) auto insurance coverage as mandated by the state of (residence) also required. Ability to fly commercially.
The Account Manager will be expected to travel to assigned customer sites, and such customer sites may be distant enough to require overnight travel. All expenses related directly to business travel shall be reimbursable by Providence Health & Services.
Specifically, the Account Manager should anticipate and be able to:
Spend upwards of 20% of their time traveling, including overnight
Have a valid driver’s license and own a vehicle they can drive
Fly on commercial airlines
Occasionally spend nights in commercial hotels
A small but growing team - we’re good at what we do and enjoy working together.
Autonomy and respect from day one
An environment that is scrappy, flexible, and values tenacity
Generous vacation, benefits, flexible work, and matched 403b
The best tools money can buy
You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.
As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.
ABOUT Providence Health & Services:
Providence Health & Services is a not-for-profit organization, employing more than 100,000 caregivers (employees) across a five-state area (Alaska, Washington, Montana, Oregon, and California). We operate 50 hospitals, 829 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. The Providence network includes Swedish, Kadlec, Facey Group, Pacific Medical Centers, and St. Joseph Health.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Project & Program Management - Non-Clinical
Other Location(s): California-Mission Hills
Req ID: 148327