Providence Health & Services Administrative Operations Supervisor (Full Time) in Burbank, California


Providence is calling a Administrative Operations Supervisor (Full Time) to our Facey Administration location in Burbank, CA.

In this position you will:

  • Under the direction of the Patient Care Delivery Director/manager, the supervisor of Administrative Operations oversees the administrative functions of the designated departments within a site(s).

  • Assumes direct line responsibility for patient care delivery, ancillary and support services.

  • Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction, community relations; as well as marketing and planning to ensure a high level of quality healthcare.

  • Specific responsibilities include supervising day-to-day operations, with an emphasis on patient care delivery, high quality customer service, staffing and efficient allocation and use of available capital and human resources.

  • The position is responsible for, and provides oversight regarding the following: positive patient relations, proper telephone communication training & coaching, appointment scheduling, patient registration as well as payment/co-payment collection.

  • Performs “hands-on” supervisory support, leadership, and training.

  • Accountable for direct supervision of Receptionist, and/or LVN’s, Medical Assistants, Lab Assistants as assigned.

  • Will ensure all operations policies and procedures are implemented and carried out consistently across multiple departments to ensure a positive patient experience.

  • Will be involved in short and long term operational planning for the site, while participating and/or leading organizational sub-committees.


Required qualifications for these positions:

  • Minimum 5 years experience in medical reception.

  • 2 years supervisory experience.

  • Typing 40-50 wpm and computer skills.

  • Excellent customer service and communication skills and training; ability to effectively interact with public and co-workers; working knowledge of medical insurance HMO/PPO/EPO/Indemnity/Worker’s Comp.

  • Ability to lead and implement change management and process improvement activities in a culturally diverse environment; excellent customer service and communication skills; understanding of medical group operational processes and staff competency requirements and a working knowledge of medical insurances, billing and collections procedures.

  • Proficiency in use of various software unique to health care environment -

  • Microsoft Word, Excel and Power Point required.

  • Strong written and verbal skills; ability to recognize issues, set priorities, and take direction to accomplish established objectives.

Preferred qualifications for these positions:

  • Associate’s degree

  • IDX and All Scripts

About the organization you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Supervisory / Management

Location: California-Burbank

Req ID: 137003