Providence Health & Services Training and Quality Assurance Coordinator in Beaverton, Oregon


Providence is calling a Training and Quality Assurance Coordinator to the Customer Service Support Department at Providence Health Plan in Beaverton, OR.

In this position you will:

  • Look for improvements & efficiency opportunities within Operations in one or more of the areas of claims, customer service and membership accounting.

  • Develop and deliver technical and soft skill training, conducting auditing in claims, customer service and/or membership accounting and providing feedback on performance to Service Specialists.

  • Be responsible for revision and maintenance of Operations documentation and reference materials.

  • Coordinate the writing, editing, production and publishing of documentation with all electronic interfaces.


Required qualifications for this position include:

  • Bachelors degree -or- equivalent combination of education/experience

  • Excellent verbal and written skills

  • Demonstrated skills in teaching adults of varying competency levels and ability to implement instruction modules

  • Demonstrated ability to provide coaching and mentoring to service specialists to improve overall customer satisfaction

  • Ability to work independently on numerous tasks simultaneously

  • Proficient use of Microsoft Office tools

  • 2 years of relevant health insurance operations experience

Preferred qualifications for this position include:

  • Facets navigation skills

  • Documentation writing and publishing skills

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Plans

Location: Oregon-Beaverton

Req ID: 141410