Providence Health & Services Supervisor IS Applications- Cancer, Genomics, & Research Applications in Beaverton, Oregon


Providence is calling a Supervisor, IS Applications- Cancer, Genomics, & Research Applications to Providence Health & Services in Renton, WA, Beaverton, Portland, OR, Burbank or Torrance, CA.

We are seeking a Supervisor IS Applications- Cancer, Geonomics, & Research Applications to provide excellence in application planning, implementation and support for Providence Health and Services (PH&S) and affiliated organizations. This position has technical expertise to provide recommendations for work management processes and efficiencies, provides analysis and priority and assigns work. This position is responsible for providing an environment that promotes a high level of client and employee satisfaction, continuous improvement, and the accurate execution of policy and procedures to support the internal and external clients of Providence. This position is responsible for daily staffing and staff structure optimization and recommendations. This position utilizes effective project management and root cause analysis techniques. Additional responsibilities include providing assistance in the development, support and execution of goals and objectives and assistance in the development and execution of the capital and operating budgets for assigned areas.

In this position you will:

  • Implement appropriate service delivery models for core application functions in defining, delivering, and improving services for the enterprise and its customers.

  • Be responsible for working with staff in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.

  • Monitor the performance of applications within their domain and evaluates the performance of services on the basis of specific KPIs.

  • Monitor team and project expenditures and participate in the budgeting process.

  • Assist in developing budgets and the expenditures for information services related to applications in partnership with other peers.

  • Escalate critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.

  • Responsible for daily operational management of the non-Epic enterprise systems for the line of business supporting applications in areas that include, but may not be limited to Cancer/Oncology, Genomics, and Clinical Research.

  • Work closely with all Application System Support and ministry subject matter experts.

  • Function as main support focal point for one of the four listed areas: Mapped record testing, functional test tracking and relationship with Quality Assurance; Outreach business support and relationships with local business owners;Intake and deployment and relationship with IT Stratigic Partners and Governance; or Production monitoring and relationship with ITSM support and Application Leadership


Required qualifications for this position include:

  • Associates degree in Computer Science, Business Management, Information Services or an equivalent combination of education and relevant experience.

  • 3 years of Information Services leadership experience, and 5 years total relevant experience, or an equivalent combination of relevant experience.

  • Proven experience with application production support and software implementation projects in a Health IT setting.

  • Demonstrated ability to assess risk, prioritize, communicate, coordinate, negotiate conflict, and facilitate teamwork.

  • Key experience highlights include: Demonstrated ability to successfully execute operational plans for highly complex issues and applications; healthcare information services operations and support; experience standardizing complex and disparate processes; understanding of methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems. Must have proven ability to interact at and communicate to all levels of an organization both verbally and in written form. Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through leads, or high level individual contributors.

  • Ability to balance multiple priorities and information needs across team domain, as well as, organize short-term responsibilities in response to changing demands.

  • Respected leadership skills, particularly in the areas of application life-cycle management with an understanding of core vendor roadmaps.

  • Demonstrated ability to effectively supervise information technology in a specific team domain.

  • Ability to rapidly summarize complex information and present to others within the team and with peers.

  • Proficiency with MS Office suite of products.

Preferred qualifications for this position include:

  • Bachelor’s degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field.

  • Proven leadership experience building strong working teams in a virtual environment, customer partnering experience at varied levels, and collaborative work effort

  • Experience and qualifications should also include a working knowledge of the ITIL framework, business analysis, operational application support and solid interface understanding

  • Understanding of support processes and operational support execution, gathering and managing to productivity metrics and accountability, capital and operational budgeting

  • Experience and/or certification in project management and highly preferred working knowledge of Scrum or Agile methodologies is a plus.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.

About Us

Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): California-Torrance, Oregon-Beaverton, California-Burbank, Oregon-Portland

Req ID: 134678