Providence Health & Services Registered Nurse - Telephone Advice Nurse (Full time .9 FTE, Evening Shift) in Beaverton, Oregon
Providence is calling a Registered Nurse - Telephone Advice (0.9 FTE, Evenings) to Providence Health Plan in Beaverton, OR.
In this position, you will:
Serve clients in a fast-paced, challenging, multi-customer telephone call center that operates 24/7.
Be responsible for the interactive process that occurs over the telephone with the client that identifies the nature and urgency of the client’s healthcare needs, and then determines appropriate disposition.
Schedule an appointment as the client’s condition requires, answer questions, and provide health education in relation to the call.
Accurately document the encounter with the client for continuity of care.
Facilitate care that is based on the nursing process, evidence-based guidelines, and be consistent with Oregon and Washington’s Nurse Practice Act.
Have a broad range of general nursing knowledge and expertise.
Be proficient in using Microsoft Office products and multiple computer applications.
Collaborate with all members of the healthcare team.
Be accountable for personal behavior and ongoing professional behavior and development.
Required qualifications for this position include:
Current, unencumbered Oregon Registered Nurse (RN) license
Current unencumbered Washington RN license or must obtain within 6 months of hire
Obtain other required nursing state licensures within 6 months
2 years of RN nursing experience
Working knowledge of computers, Microsoft Office products, and electronic communication systems
Type 30 wpm
Preferred qualifications for this position include:
Bachelor's of Science in Nursing (BSN), Required for newly hired Registered Nurses as of 2018.
Ambulatory Nursing Certification
5 years of nursing experience as an RN
Telephone triage experience
Progressive leadership experience
About Providence in Oregon
As the largest health care system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their health care needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
We offer a full comprehensive range of benefits - see our website for details
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 475 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Advice Nursing
Req ID: 135116